This document presents a model for cloud records management and outlines the risks and issues that are considered by records managers before adopting cloud services for records management. The model for cloud records management includes a stakeholder model, processes, metadata, architecture, and use cases. Risks and issues are classified into those originating from cloud services internally and those originating from cloud services externally. Internal risks are associated with cloud services, systems and stakeholders. External risks and issues can occur in the social and legal context in which cloud services operate.<\/p>\n
The target audience of this document includes:<\/p>\n
records, information, knowledge, and governance professionals;<\/p>\n<\/li>\n
cloud service architects;<\/p>\n<\/li>\n
archivists using cloud services for managing records;<\/p>\n<\/li>\n
developers of cloud-deployed records management software;<\/p>\n<\/li>\n
ICT staff; and<\/p>\n<\/li>\n
providers of cloud-based records management services.<\/p>\n<\/li>\n<\/ul>\n
| PDF Pages<\/th>\n | PDF Title<\/th>\n<\/tr>\n | ||||||
|---|---|---|---|---|---|---|---|
| 2<\/td>\n | National foreword <\/td>\n<\/tr>\n | ||||||
| 7<\/td>\n | Foreword <\/td>\n<\/tr>\n | ||||||
| 8<\/td>\n | Introduction <\/td>\n<\/tr>\n | ||||||
| 9<\/td>\n | 1 Scope 2 Normative references 3 Terms and definitions <\/td>\n<\/tr>\n | ||||||
| 12<\/td>\n | 4 Stakeholder model 4.1 General <\/td>\n<\/tr>\n | ||||||
| 13<\/td>\n | 4.2 Cloud records management service customer 4.2.1 General 4.2.2 Cloud records producer <\/td>\n<\/tr>\n | ||||||
| 14<\/td>\n | 4.2.3 Cloud records manager 4.2.4 Cloud records user 4.3 Cloud records management service provider 4.3.1 General 4.3.2 Records management SaaS provider <\/td>\n<\/tr>\n | ||||||
| 15<\/td>\n | 4.3.3 PaaS provider 4.3.4 IaaS provider 4.4 Cloud records management service partner 4.4.1 Cloud records management agent 4.4.2 Cloud records management auditor <\/td>\n<\/tr>\n | ||||||
| 16<\/td>\n | 5 Cloud records management environments 5.1 General 5.2 Records management processes in the cloud environment <\/td>\n<\/tr>\n | ||||||
| 17<\/td>\n | 5.3 Metadata in cloud records management services <\/td>\n<\/tr>\n | ||||||
| 18<\/td>\n | 5.4 Cloud reference architecture for managing authoritative records <\/td>\n<\/tr>\n | ||||||
| 19<\/td>\n | 6 Use cases in cloud records management 6.1 General 6.2 SaaS shared by customers <\/td>\n<\/tr>\n | ||||||
| 20<\/td>\n | 6.3 SaaS developed by customers <\/td>\n<\/tr>\n | ||||||
| 21<\/td>\n | 6.4 Records management based on IaaS <\/td>\n<\/tr>\n | ||||||
| 22<\/td>\n | 6.5 Multiple IaaS used by customers <\/td>\n<\/tr>\n | ||||||
| 23<\/td>\n | 6.6 Records management agent <\/td>\n<\/tr>\n | ||||||
| 24<\/td>\n | 7 Risks in cloud records system 7.1 General 7.2 Cloud service risks <\/td>\n<\/tr>\n | ||||||
| 26<\/td>\n | 7.3 Cloud system risks <\/td>\n<\/tr>\n | ||||||
| 27<\/td>\n | 7.4 Cloud stakeholder risks 8 Social and legal issues of cloud services 8.1 General <\/td>\n<\/tr>\n | ||||||
| 28<\/td>\n | 8.2 Legal issues 8.2.1 General 8.2.2 Cross-border data jurisdictional issues 8.2.3 Inability to enforce contractual terms <\/td>\n<\/tr>\n | ||||||
| 29<\/td>\n | 8.2.4 Non-negotiable licensing terms 8.2.5 Data ownership issues 8.2.6 Conflict between the terms and conditions 8.3 Social issues 8.3.1 General <\/td>\n<\/tr>\n | ||||||
| 30<\/td>\n | 8.3.2 Limitations of technical security 8.3.3 Social impact of personal information leakage accidents <\/td>\n<\/tr>\n | ||||||
| 31<\/td>\n | 8.3.4 Unavailability of personal records 8.3.5 Risk of long-term preservation of records in the cloud service <\/td>\n<\/tr>\n | ||||||
| 32<\/td>\n | Bibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":" Managing records in cloud computing environments – Issues and concerns<\/b><\/p>\n |