AWWA Manual M5 2005
$84.50
AWWA Manual M5: Water Utility Management, Second Edition
| Published By | Publication Date | Number of Pages |
| AWWA | 2005 | 146 |
2012-06-30
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 13 | Chapter 1 Introduction |
| 19 | Chapter 2 Managing the Utility |
| 35 | Chapter 3 Effective Public Communications |
| 45 | Chapter 4 Utility Financial Management |
| 53 | Chapter 5 Customer Service |
| 63 | Chapter 6 Operations and Maintenance |
| 77 | Chapter 7 Environmental Health and Safety |
| 87 | Chapter 8 Security |
| 93 | Chapter 9 Crisis Communications |
| 97 | Chapter 10 Human Resource Management |
| 107 | Chapter 11 Information Systems and Services |
| 121 | Chapter 12 Legal Issues |
| 129 | Chapter 13 Support Services |
| 133 | Chapter 14 Gaining a Competitive Edge |
| 141 | Index |
