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BSI PD ISO/IEC TS 33073:2017:2018 Edition

BSI PD ISO/IEC TS 33073:2017:2018 Edition

$215.11

Information technology. Process assessment. Process capability assessment model for quality management

Published By Publication Date Number of Pages
BSI 2018 308
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This document:

  • defines an integrated PRM and PAM that meets the requirements of ISO/IEC 33004 and that supports the performance of an assessment by providing indicators for guidance on the interpretation of the process purposes and outcomes and the process attributes as defined in ISO/IEC 33020 ;

  • provides guidance, by example, on the definition, selection and use of assessment indicators.

A PAM comprises a set of indicators of process performance and process capability. The indicators are used as a basis for collecting the objective evidence that enables an assessor to assign ratings. The set of indicators included in this document is not intended to be an all-inclusive set nor is it intended to be applicable in its entirety.

The PAM in this document is directed at assessment sponsors and competent assessors who wish to select a model and associated documented process method for assessment (for either capability determination or process improvement). Additionally, it can be of use to developers of assessment models in the construction of their own model, by providing examples of good service management practices. It can be used by:

  1. service providers to assess and improve a Quality Management System (QMS);

  2. service providers to demonstrate their capability for the design, development, transition and delivery of services that fulfil Quality Management requirements.

Any PAM meeting the requirements defined in ISO/IEC 33004 concerning models for process assessment may be used for assessment. Different models and methods can be needed to address differing business needs. The assessment model in this document is provided as an assessment model meeting all the requirements expressed in ISO/IEC 33004 .

NOTE Copyright release for the PAM: Users of this document can freely reproduce the detailed descriptions contained in the assessment model as part of any tool or other material to support the performance of process assessments, so that it can be used for its intended purpose.

PDF Catalog

PDF Pages PDF Title
2 National foreword
7 Foreword
8 Introduction
11 1 Scope
2 Normative references
3 Terms and definitions
12 4 Overview of the Process Assessment Model (PAM)
4.1 General
13 4.2 Structure of the Process Assessment Model
4.2.1 Processes
14 4.2.2 Process dimension
4.2.3 Capability dimension
15 4.3 Assessment indicators
17 4.3.1 Process Capability Indicators
18 4.3.2 Process Performance Indicators
4.4 Measuring process capability
19 5 The process dimension and process performance indicators (Level 1)
5.1 General
21 5.2 COM.01 Communication management
22 5.3 COM.02 Documentation management
23 5.4 COM.03 Human resource management
24 5.5 COM.04 Improvement
26 5.6 COM.05 Internal audit
5.7 COM.06 Management review
27 5.8 COM.07 Non-conformity management
29 5.9 COM.08 Operational planning
32 5.10 COM.09 Operational implementation and control
34 5.11 COM.10 Performance evaluation
35 5.12 COM.11 Risk management
37 5.13 ORG.01 Asset management
5.14 ORG.02 Measurement resource management
38 5.15 ORG.03 Supplier management
39 5.16 TEC.01 Configuration management
40 5.17 TEC.02 Process changes
41 5.18 TEC.03 Product/service changes
5.19 TEC.04 Product/service design
42 5.20 TEC.05 Product/service planning
43 5.21 TEC.06 Product/service quarantine
44 5.22 TEC.07 Product/service requirements
45 5.23 TEC.08 Product/service review
46 5.24 TEC.09 Product/service supply
47 5.25 TEC.10 Product/service validation
5.26 TEC.11 Product/service verification
48 5.27 TOP.01 Leadership
50 6 Process capability indicators
6.1 General
51 6.2 Process capability levels and process attributes
6.2.1 General
6.2.2 Process capability Level 0: Incomplete process
6.2.3 Process capability Level 1: Performed process
52 6.2.4 Process capability Level 2: Managed process
56 6.2.5 Process capability Level 3: Established process
61 6.2.6 Process capability Level 4: Predictable process
65 6.2.7 Process capability Level 5: Innovating process
68 6.3 Related processes for process attributes
70 Annex A (informative) Conformity of the process assessment model
75 Annex B (informative) Input and output characteristics
115 Annex C (informative) Association between base practices and ISO 9001 requirements
306 Bibliography

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BSI PD ISO/IEC TS 33073:2017
$215.11