{"id":374739,"date":"2024-10-20T02:40:07","date_gmt":"2024-10-20T02:40:07","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-iso-131312021\/"},"modified":"2024-10-26T04:39:09","modified_gmt":"2024-10-26T04:39:09","slug":"bs-iso-131312021","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-iso-131312021\/","title":{"rendered":"BS ISO 13131:2021"},"content":{"rendered":"

This document provides processes that can be used to analyze the risks to the quality and safety of healthcare and continuity of care when telehealth services are used to support healthcare activities. Using risk management processes, quality objectives and procedures are derived which provide guidelines for the operations of telehealth services. These include but are not limited to the following domains:<\/p>\n

    \n
  1. \n

    management of telehealth quality processes by the healthcare organization;<\/p>\n<\/li>\n

  2. \n

    strategic and operational process management relating to regulations, knowledge management (best practice) and guidelines;<\/p>\n<\/li>\n

  3. \n

    healthcare processes relating to people such as healthcare activities, planning, and responsibilities;<\/p>\n<\/li>\n

  4. \n

    management of financial resources to support telehealth services;<\/p>\n<\/li>\n

  5. \n

    management of information management and security used in telehealth services;<\/p>\n<\/li>\n

  6. \n

    processes related to the planning and provision of human resources, infrastructure, facilities and technology resources for use by telehealth services.<\/p>\n<\/li>\n<\/ol>\n

    This document provides a set of example guidelines containing quality objectives and procedures for each domain. Organizations can apply the quality and risk management processes described in Clauses 5<\/span> and 6<\/span> to develop quality objectives and procedures appropriate to the telehealth services they provide.<\/p>\n

    This document does not provide guidance for the manufacture, assembly, configuration, interoperability or management of devices, products or technical systems.<\/p>\n

    Annex A<\/span> provides procedures for the implementation of telehealth services by a large organization. Annex B<\/span> provides use cases for the application of quality planning guidelines in different types of real-world telehealth services.<\/p>\n

    PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
    2<\/td>\nNational foreword <\/td>\n<\/tr>\n
    8<\/td>\nForeword <\/td>\n<\/tr>\n
    9<\/td>\nIntroduction <\/td>\n<\/tr>\n
    11<\/td>\n1 Scope
    2 Normative references
    3 Terms and definitions <\/td>\n<\/tr>\n
    12<\/td>\n3.1 Quality characteristics <\/td>\n<\/tr>\n
    13<\/td>\n3.2 Actors <\/td>\n<\/tr>\n
    15<\/td>\n3.3 Care <\/td>\n<\/tr>\n
    17<\/td>\n3.4 Quality and risk <\/td>\n<\/tr>\n
    20<\/td>\n3.5 Services
    3.6 Devices
    4 Application of these guidelines <\/td>\n<\/tr>\n
    21<\/td>\n5 Quality management of telehealth services
    5.1 Quality management
    5.1.1 Telehealth service quality planning <\/td>\n<\/tr>\n
    22<\/td>\n5.1.2 Guidelines for quality and risk management
    5.2 Management of quality characteristics
    5.2.1 General <\/td>\n<\/tr>\n
    23<\/td>\n5.2.2 Guidelines for quality characteristics
    5.3 Description of service scope and context
    5.3.1 General
    5.3.2 Guidelines for description of services <\/td>\n<\/tr>\n
    24<\/td>\n5.4 Description of healthcare processes
    5.4.1 General
    5.4.2 Guidelines
    5.5 Evaluation and monitoring
    5.5.1 General
    5.5.2 Guidelines for evaluation and monitoring <\/td>\n<\/tr>\n
    25<\/td>\n6 Risk management
    6.1 Telehealth service risk, quality and safety assessment <\/td>\n<\/tr>\n
    26<\/td>\n6.2 Risk assessment – Identification
    6.2.1 General
    6.2.2 Guidelines for risk assessment <\/td>\n<\/tr>\n
    27<\/td>\n6.3 Risk assessment – analysis
    6.3.1 General
    6.3.2 Guidelines for risk analysis
    6.4 Risk assessment – evaluation
    6.4.1 General
    6.4.2 Guidelines for risk evaluation <\/td>\n<\/tr>\n
    28<\/td>\n6.5 Risk treatment
    6.5.1 General
    6.5.2 Guidelines for risk treatment
    7 Financial management
    7.1 Quality characteristics
    7.1.1 General <\/td>\n<\/tr>\n
    29<\/td>\n7.1.2 Guidelines for sustainability
    7.1.3 Guidelines for healthcare funds
    7.1.4 Guidelines for service payment
    8 Service planning
    8.1 Quality characteristics
    8.1.1 General
    8.1.2 Guidelines for service design <\/td>\n<\/tr>\n
    30<\/td>\n8.1.3 Guidelines for service availability
    8.1.4 Guidelines for duration of care
    8.1.5 Guidelines for service level agreements <\/td>\n<\/tr>\n
    31<\/td>\n9 Human resources planning
    9.1 Quality characteristics
    9.1.1 General
    9.1.2 Guidelines for human resources skills and training <\/td>\n<\/tr>\n
    32<\/td>\n9.1.3 Guidelines for consultation with human resources
    10 Care planning
    10.1 Quality characteristics
    10.1.1 General
    10.1.2 Guidelines for healthcare processes
    10.1.3 Guidelines for care plans
    10.1.4 Guidelines for healthcare continuity <\/td>\n<\/tr>\n
    33<\/td>\n10.1.5 Guidelines for emergency procedures
    10.1.6 Guidelines for when clinical guidelines and protocols are unavailable
    10.1.7 Guidelines for adverse event management
    10.1.8 Guidelines for professional health record management <\/td>\n<\/tr>\n
    34<\/td>\n11 Responsibilities
    11.1 Quality characteristics
    11.1.1 General
    11.1.2 Guidelines for healthcare mandates
    11.1.3 Guidelines for informed consent <\/td>\n<\/tr>\n
    35<\/td>\n11.1.4 Guidelines for care recipient preferences
    11.1.5 Guidelines for care recipients\u2019 expenses
    11.1.6 Guidelines for providing appropriate healthcare services <\/td>\n<\/tr>\n
    36<\/td>\n11.1.7 Guidelines for ensuring competence of care recipients
    11.1.8 Guidelines for design of telehealth services
    11.1.9 Guidelines for execution of care plans <\/td>\n<\/tr>\n
    37<\/td>\n12 Facilities management
    12.1 Quality characteristics
    12.1.1 General
    12.1.2 Guidelines for healthcare organization facilities
    12.1.3 Guidelines for care recipient facilities <\/td>\n<\/tr>\n
    38<\/td>\n13 Technology management
    13.1 Quality characteristics
    13.1.1 General <\/td>\n<\/tr>\n
    39<\/td>\n13.1.2 Guidelines for safety and quality
    13.1.3 Guidelines for service support
    13.1.4 Guidelines for service delivery <\/td>\n<\/tr>\n
    40<\/td>\n13.1.5 Guidelines for infrastructure management
    13.1.6 Guidelines for deployment management
    13.1.7 Guidelines for operations management <\/td>\n<\/tr>\n
    41<\/td>\n13.1.8 Guidelines for technical support
    13.1.9 Guidelines for device management <\/td>\n<\/tr>\n
    42<\/td>\n14 Information management
    14.1 Quality characteristics
    14.1.1 General
    14.1.2 Guidelines for privacy
    14.1.3 Guidelines to protect care recipient identity
    14.1.4 Guidelines for confidentiality of health records <\/td>\n<\/tr>\n
    43<\/td>\n14.1.5 Guidelines for consultations, ordering and prescribing
    14.1.6 Guidelines for coordination and scheduling
    14.1.7 Guidelines for data quality <\/td>\n<\/tr>\n
    45<\/td>\nAnnex A (informative) Procedures for the implementation of telehealth services by a large organization <\/td>\n<\/tr>\n
    47<\/td>\nAnnex B (informative) Using quality planning guidelines in real-world telehealth services <\/td>\n<\/tr>\n
    56<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

    Health informatics. Telehealth services. Quality planning guidelines<\/b><\/p>\n\n\n\n\n
    Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
    BSI<\/b><\/a><\/td>\n2021<\/td>\n58<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":374749,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[704,2641],"product_tag":[],"class_list":{"0":"post-374739","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-35-240-80","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/374739","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/374749"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=374739"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=374739"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=374739"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}