{"id":357139,"date":"2024-10-20T01:15:31","date_gmt":"2024-10-20T01:15:31","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-iso-100032018-tc\/"},"modified":"2024-10-26T01:41:53","modified_gmt":"2024-10-26T01:41:53","slug":"bs-iso-100032018-tc","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-iso-100032018-tc\/","title":{"rendered":"BS ISO 10003:2018 – TC"},"content":{"rendered":"

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
51<\/td>\nNational foreword <\/td>\n<\/tr>\n
56<\/td>\nForeword <\/td>\n<\/tr>\n
57<\/td>\nIntroduction <\/td>\n<\/tr>\n
60<\/td>\n1 Scope
2 Normative references
3 Terms and definitions <\/td>\n<\/tr>\n
63<\/td>\n4 Guiding principles
4.1 General
4.2 Commitment
4.3 Responsiveness
4.4 Information integrity
4.5 Accountability <\/td>\n<\/tr>\n
64<\/td>\n4.6 Consent to participate
4.7 Accessibility
4.8 Suitability
4.9 Fairness
4.10 Competence
4.11 Timeliness
4.12 Confidentiality <\/td>\n<\/tr>\n
65<\/td>\n4.13 Transparency
4.14 Agreement
4.15 Capacity
4.16 Improvement
4.17 Customer-focused approach
5 Dispute-resolution framework
5.1 Context of the organization
5.2 Commitment <\/td>\n<\/tr>\n
66<\/td>\n5.3 Dispute-resolution policy
5.3.1 Policy establishment
5.3.2 Policy review
5.3.3 Policy consistency
5.4 Top management responsibilities <\/td>\n<\/tr>\n
67<\/td>\n6 Planning, design and development
6.1 General
6.2 Objectives
6.3 Activities
6.3.1 Diagnosis <\/td>\n<\/tr>\n
68<\/td>\n6.3.2 Design
6.3.3 Testing
6.4 Resources <\/td>\n<\/tr>\n
69<\/td>\n7 Operation
7.1 General
7.2 Complaint referral
7.3 Receipt of dispute notice
7.4 Formulation of the organization\u2019s response
7.4.1 Evaluation of dispute
7.4.2 Development of initial position <\/td>\n<\/tr>\n
70<\/td>\n7.5 Resolution of dispute
7.5.1 Facilitative method
7.5.2 Advisory and determinative methods <\/td>\n<\/tr>\n
71<\/td>\n7.5.3 Settlement
7.5.4 Acceptance of recommendation
7.5.5 Review of determinative decision
7.6 Implementation of resolution <\/td>\n<\/tr>\n
72<\/td>\n7.7 Closing the file
8 Maintenance and improvement
8.1 Monitoring
8.2 Analysis and evaluation
8.3 Evaluation of the satisfaction with the dispute-resolution process
8.4 Management review
8.4.1 General
8.4.2 Input <\/td>\n<\/tr>\n
73<\/td>\n8.4.3 Output
8.5 Continual improvement <\/td>\n<\/tr>\n
74<\/td>\nAnnex A (informative) Guidance on dispute-resolution methods <\/td>\n<\/tr>\n
76<\/td>\nAnnex B (informative) Interrelationship of ISO 10001, ISO 10002, this document and ISO 10004 <\/td>\n<\/tr>\n
78<\/td>\nAnnex C (informative) Guidance on consent to participate <\/td>\n<\/tr>\n
80<\/td>\nAnnex D (informative) Guidance on accessibility <\/td>\n<\/tr>\n
82<\/td>\nAnnex E (informative) Guidance on suitability <\/td>\n<\/tr>\n
84<\/td>\nAnnex F (informative) Guidance on fairness <\/td>\n<\/tr>\n
86<\/td>\nAnnex G (informative) Guidance on competence <\/td>\n<\/tr>\n
87<\/td>\nAnnex H (informative) Guidance on timeliness <\/td>\n<\/tr>\n
88<\/td>\nAnnex I (informative) Guidance on transparency <\/td>\n<\/tr>\n
90<\/td>\nAnnex J (informative) Guidance on selecting providers <\/td>\n<\/tr>\n
91<\/td>\nAnnex K (informative) Guidance on dispute-resolution policy <\/td>\n<\/tr>\n
92<\/td>\nAnnex L (informative) Guidance on elements of design for dispute resolution <\/td>\n<\/tr>\n
93<\/td>\nAnnex M (informative) Dispute-resolution flowchart <\/td>\n<\/tr>\n
95<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Tracked Changes. Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2020<\/td>\n97<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":357149,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[95,2641],"product_tag":[],"class_list":{"0":"post-357139","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-120-10","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/357139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/357149"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=357139"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=357139"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=357139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}