This International Standard defines terms for impact assessment of libraries and specifies methods for such assessment<\/p>\n
for the purpose of strategic planning and internal quality management of libraries;<\/p>\n<\/li>\n
to facilitate comparison of library impact over time and between libraries of similar type and mission;<\/p>\n<\/li>\n
to promote the libraries\u2019 role and value for learning and research, education and culture, social and economic life;<\/p>\n<\/li>\n
to support political decisions on levels of service and strategic goals for libraries.<\/p>\n<\/li>\n<\/ul>\n
This International Standard considers the impact of libraries on individuals, institutions and society. It is applicable to all types of libraries in all countries. However, not all methods described in this International Standard apply to all libraries. Limitations on the applicability of individual methods are specified in the descriptions.<\/p>\n
| PDF Pages<\/th>\n | PDF Title<\/th>\n<\/tr>\n | ||||||
|---|---|---|---|---|---|---|---|
| 7<\/td>\n | Foreword <\/td>\n<\/tr>\n | ||||||
| 8<\/td>\n | Introduction <\/td>\n<\/tr>\n | ||||||
| 9<\/td>\n | Section sec_1 Section sec_2 Section sec_3 Section sec_3.1 Section sec_3.2 Section sec_3.3 1\tScope 2\tNormative references 3\tTerms and definitions <\/td>\n<\/tr>\n | ||||||
| 10<\/td>\n | Section sec_3.4 Section sec_3.5 Section sec_3.6 Section sec_3.7 Section sec_3.8 Section sec_3.9 Section sec_3.10 Section sec_3.11 Section sec_3.12 Section sec_3.13 <\/td>\n<\/tr>\n | ||||||
| 11<\/td>\n | Section sec_3.14 Section sec_3.15 Section sec_3.16 Section sec_3.17 Section sec_3.18 Section sec_3.19 <\/td>\n<\/tr>\n | ||||||
| 12<\/td>\n | Section sec_3.20 Section sec_3.21 Section sec_3.22 Section sec_3.23 Section sec_3.24 Section sec_3.25 Section sec_3.26 <\/td>\n<\/tr>\n | ||||||
| 13<\/td>\n | Section sec_3.27 Section sec_3.28 Section sec_3.29 Section sec_3.30 Section sec_3.31 <\/td>\n<\/tr>\n | ||||||
| 14<\/td>\n | Section sec_3.32 Section sec_3.33 Section sec_3.34 Section sec_3.35 Section sec_3.36 <\/td>\n<\/tr>\n | ||||||
| 15<\/td>\n | Section sec_3.37 Section sec_3.38 Section sec_3.39 Section sec_3.40 Section sec_3.41 Section sec_3.42 Section sec_3.43 Section sec_3.44 <\/td>\n<\/tr>\n | ||||||
| 16<\/td>\n | Section sec_3.45 Section sec_3.46 Section sec_3.47 Section sec_3.48 Section sec_3.49 Section sec_3.50 Section sec_3.51 Section sec_3.52 <\/td>\n<\/tr>\n | ||||||
| 17<\/td>\n | Section sec_3.53 Section sec_3.54 Section sec_3.55 Section sec_3.56 Section sec_3.57 Section sec_3.58 <\/td>\n<\/tr>\n | ||||||
| 18<\/td>\n | Section sec_3.59 Section sec_3.60 Section sec_3.61 Section sec_3.62 Section sec_3.63 Section sec_3.64 Section sec_3.65 <\/td>\n<\/tr>\n | ||||||
| 19<\/td>\n | Section sec_3.66 Section sec_3.67 Section sec_3.68 Section sec_3.69 Section sec_3.70 Section sec_3.71 <\/td>\n<\/tr>\n | ||||||
| 20<\/td>\n | Section sec_3.72 Section sec_3.73 Section sec_3.74 Section sec_3.75 Section sec_3.76 Section sec_3.77 <\/td>\n<\/tr>\n | ||||||
| 21<\/td>\n | Section sec_4 Section sec_4.1 Section sec_4.2 Section sec_4.3 4\tDefinition and description of library impact 4.1\tGeneral 4.2\tDefinition of library impact 4.3\tAspects of library impact <\/td>\n<\/tr>\n | ||||||
| 22<\/td>\n | Section sec_4.4 Section sec_4.4.1 Section sec_4.4.2 Section sec_4.4.2.1 4.4\tEffects of library impact <\/td>\n<\/tr>\n | ||||||
| 23<\/td>\n | Section sec_4.4.2.2 Section sec_4.4.2.3 Section sec_4.4.2.4 <\/td>\n<\/tr>\n | ||||||
| 24<\/td>\n | Section sec_4.4.3 Section sec_4.4.4 <\/td>\n<\/tr>\n | ||||||
| 25<\/td>\n | Section sec_4.4.5 Section sec_4.5 4.5\tImpact planning <\/td>\n<\/tr>\n | ||||||
| 26<\/td>\n | Section sec_4.6 Section sec_4.6.1 Section sec_4.6.2 Section sec_4.6.2.1 4.6\tChallenges in assessing impact <\/td>\n<\/tr>\n | ||||||
| 27<\/td>\n | Section sec_4.6.2.2 Section sec_4.6.2.3 Section sec_4.6.2.4 Section sec_4.6.2.5 Section sec_4.6.3 Section sec_4.7 4.7\tImplementation of impact assessment projects <\/td>\n<\/tr>\n | ||||||
| 28<\/td>\n | Section sec_4.8 Section sec_4.8.1 Section sec_4.8.2 Section sec_4.8.3 Section sec_4.8.4 4.8\tUse of impact assessment results <\/td>\n<\/tr>\n | ||||||
| 29<\/td>\n | Section sec_5 Section sec_5.1 Section sec_5.2 Section sec_5.3 Section sec_5.3.1 Section sec_5.3.2 5\tMethods for assessing library impact 5.1\tGeneral 5.2\tInferred evidence 5.3\tSolicited evidence <\/td>\n<\/tr>\n | ||||||
| 30<\/td>\n | Section sec_5.4 Section sec_5.4.1 Section sec_5.4.2 Section sec_5.5 5.4\tObserved evidence 5.5\tCombined methods <\/td>\n<\/tr>\n | ||||||
| 31<\/td>\n | Section sec_5.6 Section sec_5.6.1 Section sec_5.6.2 Section sec_5.6.2.1 Section sec_5.6.2.2 Section sec_5.6.2.3 5.6\tQuantitative and qualitative data <\/td>\n<\/tr>\n | ||||||
| 32<\/td>\n | Section sec_5.6.3 Section sec_6 Section sec_6.1 Section sec_6.2 Section sec_6.2.1 Section sec_6.2.2 Section sec_6.2.2.1 Section sec_6.2.2.2 6\tInferred evidence 6.1\tGeneral 6.2\tStatistics <\/td>\n<\/tr>\n | ||||||
| 33<\/td>\n | Section sec_6.2.2.3 Section sec_6.3 Section sec_6.3.1 Section sec_6.3.2 Section sec_6.3.2.1 Section sec_6.3.2.2 6.3\tLibrary performance indicators <\/td>\n<\/tr>\n | ||||||
| 34<\/td>\n | Section sec_6.3.2.3 <\/td>\n<\/tr>\n | ||||||
| 35<\/td>\n | Section sec_6.3.2.4 Section sec_6.4 Section sec_6.4.1 Section sec_6.4.2 6.4\tData from user satisfaction surveys <\/td>\n<\/tr>\n | ||||||
| 36<\/td>\n | Section sec_6.4.3 Section sec_7 Section sec_7.1 Section sec_7.2 Section sec_7.2.1 7\tSolicited evidence 7.1\tGeneral 7.2\tImpact surveys <\/td>\n<\/tr>\n | ||||||
| 37<\/td>\n | Section sec_7.2.2 Section sec_7.2.2.1 Section sec_7.2.2.2 <\/td>\n<\/tr>\n | ||||||
| 38<\/td>\n | Section sec_7.2.2.3 Section sec_7.2.2.4 Section sec_7.2.3 <\/td>\n<\/tr>\n | ||||||
| 39<\/td>\n | Section sec_7.2.4 Section sec_7.2.4.1 Section sec_7.2.4.1.1 Section sec_7.2.4.1.2 Section sec_7.2.4.1.3 Section sec_7.2.4.1.4 <\/td>\n<\/tr>\n | ||||||
| 40<\/td>\n | Section sec_7.2.4.2 Section sec_7.2.4.2.1 Section sec_7.2.4.2.2 Section sec_7.2.4.2.3 <\/td>\n<\/tr>\n | ||||||
| 41<\/td>\n | Section sec_7.2.4.2.4 Section sec_7.2.4.3 Section sec_7.2.4.3.1 <\/td>\n<\/tr>\n | ||||||
| 42<\/td>\n | Section sec_7.2.4.3.2 Section sec_7.2.4.3.3 <\/td>\n<\/tr>\n | ||||||
| 43<\/td>\n | Section sec_7.2.4.3.4 Section sec_7.2.5 Section sec_7.2.5.1 Section sec_7.2.5.2 <\/td>\n<\/tr>\n | ||||||
| 44<\/td>\n | Section sec_7.2.5.3 Section sec_7.2.5.4 <\/td>\n<\/tr>\n | ||||||
| 45<\/td>\n | Section sec_7.2.5.5 Section sec_7.3 Section sec_7.3.1 7.3\tInterviews and focus groups <\/td>\n<\/tr>\n | ||||||
| 46<\/td>\n | Section sec_7.3.2 Section sec_7.3.2.1 Section sec_7.3.2.2 Section sec_7.3.2.3 <\/td>\n<\/tr>\n | ||||||
| 47<\/td>\n | Section sec_7.3.2.4 Section sec_7.3.2.5 <\/td>\n<\/tr>\n | ||||||
| 48<\/td>\n | Section sec_7.3.3 Section sec_7.3.3.1 Section sec_7.3.3.2 <\/td>\n<\/tr>\n | ||||||
| 49<\/td>\n | Section sec_7.3.3.3 Section sec_7.3.3.3.1 Section sec_7.3.3.3.2 Section sec_7.3.4 <\/td>\n<\/tr>\n | ||||||
| 50<\/td>\n | Section sec_7.3.5 Section sec_7.3.6 Section sec_7.4 Section sec_7.4.1 7.4\tSelf-assessment of users <\/td>\n<\/tr>\n | ||||||
| 51<\/td>\n | Section sec_7.4.2 <\/td>\n<\/tr>\n | ||||||
| 52<\/td>\n | Table tab_1 Section sec_7.4.3 Section sec_7.5 Section sec_7.5.1 7.5\tCollecting anecdotal evidence <\/td>\n<\/tr>\n | ||||||
| 53<\/td>\n | Section sec_7.5.2 Section sec_7.5.3 Section sec_7.5.3.1 <\/td>\n<\/tr>\n | ||||||
| 54<\/td>\n | Section sec_7.5.3.2 Section sec_8 Section sec_8.1 8\tObserved evidence 8.1\tGeneral <\/td>\n<\/tr>\n | ||||||
| 55<\/td>\n | Section sec_8.2 Section sec_8.2.1 Section sec_8.2.2 Section sec_8.2.3 8.2\tObservation <\/td>\n<\/tr>\n | ||||||
| 56<\/td>\n | Section sec_8.3 Section sec_8.4 8.3\tLog analysis 8.4\tSelf-recording <\/td>\n<\/tr>\n | ||||||
| 57<\/td>\n | Section sec_8.5 Section sec_8.6 Section sec_8.6.1 8.5\tCitation analysis 8.6\tTesting the impact on knowledge and skills <\/td>\n<\/tr>\n | ||||||
| 58<\/td>\n | Section sec_8.6.2 Section sec_8.6.2.1 Section sec_8.6.2.2 Section sec_8.6.2.3 <\/td>\n<\/tr>\n | ||||||
| 59<\/td>\n | Section sec_8.6.3 Section sec_8.6.3.1 Section sec_8.6.3.2 Section sec_8.6.3.3 Section sec_8.6.3.3.1 Section sec_8.6.3.3.2 <\/td>\n<\/tr>\n | ||||||
| 60<\/td>\n | Section sec_8.6.3.3.3 Table tab_2 Section sec_8.6.3.4 <\/td>\n<\/tr>\n | ||||||
| 61<\/td>\n | Section sec_8.6.4 Section sec_8.6.5 Section sec_9 Section sec_9.1 9\tCombining methods for assessing library impact 9.1\tCombining qualitative and quantitative data <\/td>\n<\/tr>\n | ||||||
| 62<\/td>\n | Section sec_9.2 Section sec_9.2.1 Section sec_9.2.2 Table tab_3 9.2\tExamples of combining methods to show library impact <\/td>\n<\/tr>\n | ||||||
| 63<\/td>\n | Section sec_9.2.3 Table tab_4 Section sec_9.2.4 Section sec_9.2.4.1 <\/td>\n<\/tr>\n | ||||||
| 64<\/td>\n | Section sec_9.2.4.2 Table tab_5 Section sec_9.2.4.3 <\/td>\n<\/tr>\n | ||||||
| 65<\/td>\n | Section sec_9.2.4.4 Section sec_9.2.4.5 Section sec_9.3 Section sec_9.3.1 Section sec_9.3.2 Section sec_9.3.3 Section sec_10 Section sec_10.1 9.3\tAdvantages and disadvantages of combining methods for impact assessment 10\tAssessing the economic value of libraries 10.1\tGeneral <\/td>\n<\/tr>\n | ||||||
| 66<\/td>\n | Section sec_10.2 Section sec_10.2.1 Section sec_10.2.2 Table tab_6 10.2\tCalculating the value of library benefits to users <\/td>\n<\/tr>\n | ||||||
| 67<\/td>\n | Section sec_10.2.3 Table tab_7 Section sec_10.2.4 <\/td>\n<\/tr>\n | ||||||
| 68<\/td>\n | Section sec_10.2.5 Section sec_10.2.5.1 Section sec_10.2.5.2 <\/td>\n<\/tr>\n | ||||||
| 70<\/td>\n | Section sec_10.3 Section sec_10.3.1 Section sec_10.3.2 10.3\tCost-benefit analysis <\/td>\n<\/tr>\n | ||||||
| 71<\/td>\n | Table tab_8 Section sec_10.4 Section sec_10.4.1 Section sec_10.4.2 Section sec_10.4.2.1 Section sec_10.4.2.2 Section sec_10.4.2.3 10.4\tEconomic impact analysis <\/td>\n<\/tr>\n | ||||||
| 72<\/td>\n | Section sec_10.4.3 Section sec_10.4.4 <\/td>\n<\/tr>\n | ||||||
| 73<\/td>\n | Annex sec_A Annex sec_A.1 Annex sec_A.2 Annex sec_A.2.1 Annex sec_A.2.2 Annex\u00a0A \n(informative)<\/p>\n Examples of impact surveys <\/td>\n<\/tr>\n | ||||||
| 75<\/td>\n | Annex sec_A.2.3 <\/td>\n<\/tr>\n | ||||||
| 76<\/td>\n | Annex sec_A.2.4 <\/td>\n<\/tr>\n | ||||||
| 77<\/td>\n | Annex sec_A.2.5 Annex sec_A.2.5.1 Annex sec_A.2.5.2 Annex sec_A.2.5.3 <\/td>\n<\/tr>\n | ||||||
| 78<\/td>\n | Annex sec_A.3 <\/td>\n<\/tr>\n | ||||||
| 79<\/td>\n | Annex sec_B Annex sec_B.1 Annex sec_B.2 Annex sec_B.2.1 Annex\u00a0B \n(informative)<\/p>\n Choosing a method <\/td>\n<\/tr>\n | ||||||
| 80<\/td>\n | Annex sec_B.2.2 Annex sec_B.2.3 <\/td>\n<\/tr>\n | ||||||
| 81<\/td>\n | Annex sec_B.3 Annex sec_B.4 <\/td>\n<\/tr>\n | ||||||
| 82<\/td>\n | Annex sec_B.5 <\/td>\n<\/tr>\n | ||||||
| 83<\/td>\n | Annex sec_C Annex sec_C.1 Annex sec_C.2 Annex sec_C.2.1 Annex sec_C.2.2 Annex sec_C.2.2.1 Annex\u00a0C \n(informative)<\/p>\n Library impact assessment within broader institutional and organisational assessment <\/td>\n<\/tr>\n | ||||||
| 84<\/td>\n | Annex sec_C.2.2.2 Annex sec_C.2.2.3 <\/td>\n<\/tr>\n | ||||||
| 85<\/td>\n | Annex sec_C.2.2.4 Annex sec_C.2.2.5 Annex sec_C.2.3 Annex sec_C.2.4 <\/td>\n<\/tr>\n | ||||||
| 86<\/td>\n | Annex sec_C.2.5 Annex sec_C.3 Annex sec_C.3.1 <\/td>\n<\/tr>\n | ||||||
| 87<\/td>\n | Annex sec_C.3.2 <\/td>\n<\/tr>\n | ||||||
| 88<\/td>\n | Reference ref_1 Reference ref_2 Reference ref_3 Reference ref_4 Reference ref_5 Reference ref_6 Reference ref_7 Reference ref_8 Reference ref_9 Reference ref_10 Reference ref_11 Reference ref_12 Reference ref_13 Reference ref_14 Reference ref_15 Reference ref_16 Bibliography <\/td>\n<\/tr>\n | ||||||
| 89<\/td>\n | Reference ref_17 Reference ref_18 Reference ref_19 Reference ref_20 Reference ref_21 Reference ref_22 Reference ref_23 Reference ref_24 Reference ref_25 Reference ref_26 Reference ref_27 Reference ref_28 Reference ref_29 Reference ref_30 Reference ref_31 Reference ref_32 Reference ref_33 Reference ref_34 <\/td>\n<\/tr>\n | ||||||
| 90<\/td>\n | Reference ref_35 Reference ref_36 Reference ref_37 Reference ref_38 Reference ref_39 Reference ref_40 Reference ref_41 Reference ref_42 Reference ref_43 <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":" Information and documentation. Methods and procedures for assessing the impact of libraries<\/b><\/p>\n |