{"id":287636,"date":"2024-10-19T19:29:56","date_gmt":"2024-10-19T19:29:56","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-en-iso-9241-112018\/"},"modified":"2024-10-25T16:23:41","modified_gmt":"2024-10-25T16:23:41","slug":"bs-en-iso-9241-112018","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-en-iso-9241-112018\/","title":{"rendered":"BS EN ISO 9241-11:2018"},"content":{"rendered":"<p>This document provides a framework for understanding the concept of usability and applying it to situations where people use interactive systems, and other types of systems (including built environments), and products (including industrial and consumer products) and services (including technical and personal services).<\/p>\n<blockquote>\n<p><b>NOTE<\/b> In this document, the phrase \u201cobject of interest\u201d refers to the system, product or service for which usability is being considered (see 8.1).<\/p>\n<\/blockquote>\n<p>This document:<\/p>\n<ul>\n<li>\n<p>explains that usability is an outcome of use;<\/p>\n<\/li>\n<li>\n<p>defines key terms and concepts;<\/p>\n<\/li>\n<li>\n<p>identifies the fundamentals of usability; and<\/p>\n<\/li>\n<li>\n<p>explains the application of the concept of usability.<\/p>\n<\/li>\n<\/ul>\n<p>It does not describe specific processes or methods for taking account of usability in design development or evaluation.<\/p>\n<p>The intended users of this document include:<\/p>\n<ul>\n<li>\n<p>usability\/ergonomics\/human factors professionals;<\/p>\n<\/li>\n<li>\n<p>designers and developers of systems, products and services;<\/p>\n<\/li>\n<li>\n<p>quality assurance personnel;<\/p>\n<\/li>\n<li>\n<p>public and corporate purchasers; and<\/p>\n<\/li>\n<li>\n<p>consumer organizations.<\/p>\n<\/li>\n<\/ul>\n<p>The most common applications of this document are in design and evaluation.<\/p>\n<h4>PDF Catalog<\/h4>\n<table border=\"1px\" class=\"des-table\">\n<tr>\n<th>PDF Pages<\/th>\n<th>PDF Title<\/th>\n<\/tr>\n<tr>\n<td><b>2<b><\/td>\n<td>National foreword  <\/td>\n<\/tr>\n<tr>\n<td><b>4<b><\/td>\n<td>European foreword  <\/td>\n<\/tr>\n<tr>\n<td><b>7<b><\/td>\n<td>Foreword  <\/td>\n<\/tr>\n<tr>\n<td><b>8<b><\/td>\n<td>Introduction  <\/td>\n<\/tr>\n<tr>\n<td><b>9<b><\/td>\n<td>1 Scope <br \/> 2 Normative references <br \/> 3 Terms and definitions  <\/td>\n<\/tr>\n<tr>\n<td><b>10<b><\/td>\n<td>3.1 Usability  <\/td>\n<\/tr>\n<tr>\n<td><b>12<b><\/td>\n<td>3.2 Related concepts and disciplines  <\/td>\n<\/tr>\n<tr>\n<td><b>13<b><\/td>\n<td>3.3 Other definitions  <\/td>\n<\/tr>\n<tr>\n<td><b>14<b><\/td>\n<td>4 Rationale and benefits of usability <br \/> 5 Usability in a context of use <br \/> 5.1 Concept of usability  <\/td>\n<\/tr>\n<tr>\n<td><b>16<b><\/td>\n<td>5.2 System, product or service <br \/> 5.3 Consideration of usability for \u201cspecified\u201d circumstances <br \/> 5.3.1 General <br \/> 5.3.2 Specified users <br \/> 5.3.3 Specified goals <br \/> 5.3.4 Specified contexts of use  <\/td>\n<\/tr>\n<tr>\n<td><b>17<b><\/td>\n<td>6 Outcomes of use <br \/> 6.1 Usability as an outcome <br \/> 6.2 Effectiveness <br \/> 6.2.1 General <br \/> 6.2.2 Accuracy  <\/td>\n<\/tr>\n<tr>\n<td><b>18<b><\/td>\n<td>6.2.3 Completeness <br \/> 6.3 Efficiency <br \/> 6.3.1 General  <\/td>\n<\/tr>\n<tr>\n<td><b>19<b><\/td>\n<td>6.3.2 Time used <br \/> 6.3.3 Human effort expended <br \/> 6.3.4 Financial resources expended <br \/> 6.3.5 Materials expended <br \/> 6.4 Satisfaction <br \/> 6.4.1 General <br \/> 6.4.2 Physical responses  <\/td>\n<\/tr>\n<tr>\n<td><b>20<b><\/td>\n<td>6.4.3 Cognitive responses <br \/> 6.4.4 Emotional responses <br \/> 6.5 Specific uses of the concept of usability <br \/> 6.6 Other outcomes of use <br \/> 6.6.1 General <br \/> 6.6.2 Accessibility  <\/td>\n<\/tr>\n<tr>\n<td><b>21<b><\/td>\n<td>6.6.3 User experience <br \/> 6.6.4 Avoidance of harm from use <br \/> 7 Context of use <br \/> 7.1 Components of the context of use  <\/td>\n<\/tr>\n<tr>\n<td><b>22<b><\/td>\n<td>7.2 Users within the context of use <br \/> 7.3 Goals within the context of use  <\/td>\n<\/tr>\n<tr>\n<td><b>23<b><\/td>\n<td>7.4 Tasks within the context of use  <\/td>\n<\/tr>\n<tr>\n<td><b>24<b><\/td>\n<td>7.5 Resources <br \/> 7.5.1 General <br \/> 7.5.2 Reusable resources <br \/> 7.5.3 Expendable resources <br \/> 7.6 Environment <br \/> 7.6.1 General <br \/> 7.6.2 Technical environment  <\/td>\n<\/tr>\n<tr>\n<td><b>25<b><\/td>\n<td>7.6.3 Physical environment <br \/> 7.6.4 Social, cultural and organizational environment <br \/> 8 Applying the concept of usability <br \/> 8.1 Usability that results from use of various objects of interest  <\/td>\n<\/tr>\n<tr>\n<td><b>26<b><\/td>\n<td>8.2 Characteristics of users, tasks and environments needed for usability <br \/> 8.3 Achieving usability in design and development  <\/td>\n<\/tr>\n<tr>\n<td><b>27<b><\/td>\n<td>8.4 Usability in procurement <br \/> 8.5 Usability in a review or when making a comparison <br \/> 8.6 Usability inputs to marketing and market research  <\/td>\n<\/tr>\n<tr>\n<td><b>28<b><\/td>\n<td>Annex A (informative) Relationship of usability to other concepts  <\/td>\n<\/tr>\n<tr>\n<td><b>33<b><\/td>\n<td>Annex B (informative) Usability measurement  <\/td>\n<\/tr>\n<tr>\n<td><b>36<b><\/td>\n<td>Bibliography  <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p><b>Ergonomics of human-system interaction &#8211; Usability: Definitions and concepts<\/b><\/p>\n<table class=\"shortdes-table\" style=\"width: 100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Published By<\/td>\n<td>Publication Date<\/td>\n<td>Number of Pages<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/pdfstandards.shop\/product-category\/publishers\/bsi\/\"><b>BSI<\/b><\/a><\/td>\n<td>2018<\/td>\n<td>38<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":287640,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2641],"product_tag":[],"class_list":{"0":"post-287636","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-bsi","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/287636","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/287640"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=287636"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=287636"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=287636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}