ISO\/IEC TR 20000-12:2016 provides guidance on the relationship between ISO\/IEC 20000-1:2011 and CMMI-SVC V1.3 (through Maturity Level 3). Service providers can refer to this guidance as a cross-reference between the two documents to help them to plan and implement an SMS. An organization employing the practices in the indicated CMMI-SVC process areas can conform to many of the associated ISO\/IEC 20000-1 requirements.<\/p>\n
The guidance in Clause 4 describes how CMMI-SVC can support the demonstration of conformity to ISO\/IEC 20000-1:2011. A description of the purpose and content of both publications in 4.1 and 4.2 is followed by Clause 5, which relates process areas in CMMI-SVC to clauses in ISO\/IEC 20000-1:2011. The tables in Annexes A and B relate terms, clauses, and paragraphs in ISO\/IEC 20000-1:2011 to CMMI-SVC. Table B.1 is a simplified summary of the correlation seen in Table 3 for those readers who want an overview. The tables indicate those aspects of ISO\/IEC 20000-1:2011 and CMMI-SVC that represent the greatest link between the two sets of documents, from the perspective of a service provider.<\/p>\n
ISO\/IEC TR 20000-12:2016 can be used by any organization or person who wishes to understand how CMMI-SVC can be used with ISO\/IEC 20000-1:2011, including the following:<\/p>\n
a) a service provider that intends to demonstrate conformity to the requirements of ISO\/IEC 20000-1:2011 and is seeking guidance on the use of CMMI-SVC to establish and maintain the SMS and the services;<\/p>\n
b) a service provider that has demonstrated conformity to the requirements of ISO\/IEC 20000-1:2011 and is seeking guidance on ways to use CMMI-SVC to improve the SMS and the services;<\/p>\n
c) a service provider that already uses CMMI-SVC and is seeking guidance on how CMMI-SVC can be used to support efforts to demonstrate conformity to the requirements specified in ISO\/IEC 20000-1:2011;<\/p>\n
d) an appraiser or assessor who wishes to understand the use of CMMI-SVC as support for the requirements specified in ISO\/IEC 20000-1:2011.<\/p>\n
ISO\/IEC TR 20000-12:2016 can also be used with the other parts of the ISO\/IEC 20000 series.<\/p>\n","protected":false},"excerpt":{"rendered":"
Information technology \u2014 Service management \u2014 Part 12: Guidance on the relationship between ISO\/IEC 20000-1:2011 and service management frameworks: CMMI-SVC<\/b><\/p>\n\n\n
\n Published By<\/td>\n Publication Date<\/td>\n Number of Pages<\/td>\n<\/tr>\n \n ISO<\/b><\/a><\/td>\n 2016-10<\/td>\n 40<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":637530,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[81,655,2634],"product_tag":[],"class_list":{"0":"post-637516","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-99","7":"product_cat-35-020","8":"product_cat-iso","10":"first","11":"instock","12":"sold-individually","13":"shipping-taxable","14":"purchasable","15":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/637516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/637530"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=637516"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=637516"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=637516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}