{"id":416301,"date":"2024-10-20T06:10:01","date_gmt":"2024-10-20T06:10:01","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-iso-iec-20000-52022-2\/"},"modified":"2024-10-26T11:27:21","modified_gmt":"2024-10-26T11:27:21","slug":"bs-iso-iec-20000-52022-2","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-iso-iec-20000-52022-2\/","title":{"rendered":"BS ISO\/IEC 20000-5:2022"},"content":{"rendered":"

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
2<\/td>\nundefined <\/td>\n<\/tr>\n
6<\/td>\nForeword <\/td>\n<\/tr>\n
7<\/td>\nIntroduction <\/td>\n<\/tr>\n
9<\/td>\n1 Scope
2 Normative references
3 Terms and definitions
4 Key considerations
4.1 Understanding ISO\/IEC 20000-1 <\/td>\n<\/tr>\n
10<\/td>\n4.2 Appropriate use of an SMS
4.3 Scope of an SMS <\/td>\n<\/tr>\n
11<\/td>\n4.4 An SMS as a goal-oriented system
4.5 Support and commitment <\/td>\n<\/tr>\n
12<\/td>\n4.6 Risk-based thinking
4.7 Project readiness <\/td>\n<\/tr>\n
13<\/td>\n4.8 Project team <\/td>\n<\/tr>\n
14<\/td>\n4.9 Outsourcing some part of implementation
4.10 Tools <\/td>\n<\/tr>\n
15<\/td>\n4.11 Very small entities
4.12 Integration with other management systems <\/td>\n<\/tr>\n
16<\/td>\n4.13 Organizational change management
5 Implementation steps
5.1 Implementation considerations <\/td>\n<\/tr>\n
17<\/td>\n5.2 Phased implementation
5.2.1 General <\/td>\n<\/tr>\n
18<\/td>\n5.2.2 Approach 1: A subset of SMS processes in each phase <\/td>\n<\/tr>\n
21<\/td>\n5.2.3 Approach 2: Evolution of the SMS at three levels <\/td>\n<\/tr>\n
27<\/td>\n5.3 Initiation
5.3.1 Business case development
5.3.2 Baseline assessment\/gap analysis <\/td>\n<\/tr>\n
28<\/td>\n5.3.3 Set target state <\/td>\n<\/tr>\n
29<\/td>\n5.4 Planning <\/td>\n<\/tr>\n
30<\/td>\n5.5 Implementation
5.6 Evaluation
5.7 Future action
6 Implementation challenges <\/td>\n<\/tr>\n
39<\/td>\n7 Post-implementation
7.1 Monitoring and control of the SMS and improving services
7.2 Preparation for the certification audit
7.3 Post-audit actions <\/td>\n<\/tr>\n
40<\/td>\n7.4 Organizations not seeking certification <\/td>\n<\/tr>\n
41<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Information technology. Service management – Implementation guidance for ISO\/IEC 20000-1<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2022<\/td>\n42<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":416310,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[81,2641],"product_tag":[],"class_list":{"0":"post-416301","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-99","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/416301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/416310"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=416301"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=416301"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=416301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}