{"id":346788,"date":"2024-10-20T00:22:51","date_gmt":"2024-10-20T00:22:51","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bsi-pd-iso-iec-tr-20000-102013\/"},"modified":"2024-10-25T23:50:42","modified_gmt":"2024-10-25T23:50:42","slug":"bsi-pd-iso-iec-tr-20000-102013","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bsi-pd-iso-iec-tr-20000-102013\/","title":{"rendered":"BSI PD ISO\/IEC TR 20000-10:2013"},"content":{"rendered":"

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
6<\/td>\nForeword <\/td>\n<\/tr>\n
7<\/td>\nIntroduction <\/td>\n<\/tr>\n
8<\/td>\nFigure fig_1 <\/td>\n<\/tr>\n
9<\/td>\nSection sec_1
Section sec_2
Section sec_2.1
Section sec_2.2
Section sec_2.3
1\tScope
2\tTerms and definitions <\/td>\n<\/tr>\n
10<\/td>\nSection sec_2.4
Section sec_2.5
Section sec_2.6
Section sec_2.7
Section sec_2.8
Section sec_2.9
Section sec_2.10
Section sec_2.11 <\/td>\n<\/tr>\n
11<\/td>\nSection sec_2.12
Section sec_2.13
Section sec_2.14
Section sec_2.15
Section sec_2.16
Section sec_2.17
Section sec_2.18
Section sec_2.19 <\/td>\n<\/tr>\n
12<\/td>\nSection sec_2.20
Section sec_2.21
Section sec_2.22
Section sec_2.23
Section sec_2.24
Section sec_2.25
Section sec_2.26 <\/td>\n<\/tr>\n
13<\/td>\nSection sec_2.27
Section sec_2.28
Section sec_2.29
Section sec_2.30
Section sec_2.31
Section sec_2.32
Section sec_2.33
Section sec_2.34 <\/td>\n<\/tr>\n
14<\/td>\nSection sec_2.35
Section sec_2.36
Section sec_2.37
Section sec_3
3\tTerminology used in ISO\/IEC\u00a020000 <\/td>\n<\/tr>\n
15<\/td>\nSection sec_4
Section sec_4.1
Section sec_4.2
4\tService management systems
4.1\tGeneral
4.2\tWhat is an SMS <\/td>\n<\/tr>\n
16<\/td>\nSection sec_4.3
Section sec_4.4
4.3\tThe integrated process approach
4.4\tContinual improvement <\/td>\n<\/tr>\n
17<\/td>\nFigure fig_2
Section sec_4.5
Section sec_4.6
4.5\tWhat constitutes an effective SMS
4.6\tBenefits of an SMS <\/td>\n<\/tr>\n
18<\/td>\nSection sec_5
Section sec_5.1
5\tISO\/IEC\u00a020000
5.1\tGeneral <\/td>\n<\/tr>\n
19<\/td>\nFigure fig_3
Section sec_5.2
Section sec_5.2.1
Section sec_5.2.2
5.2\tISO\/IEC\u00a020000\u20111:2011 Service management system requirements <\/td>\n<\/tr>\n
20<\/td>\nSection sec_5.3
Section sec_5.3.1
Section sec_5.3.2
Section sec_5.3.3
Section sec_5.4
Section sec_5.4.1
Section sec_5.4.2
5.3\tISO\/IEC\u00a020000\u20112:2012 Guidance on application of service management systems
5.4\tISO\/IEC\u00a020000\u20113:2012 Guidance on scope definition and applicability of ISO\/IEC\u00a020000\u20111 <\/td>\n<\/tr>\n
21<\/td>\nSection sec_5.4.3
Section sec_5.5
Section sec_5.5.1
Section sec_5.5.2
Section sec_5.5.3
Section sec_5.6
Section sec_5.6.1
5.5\tISO\/IEC\u00a0TR\u00a020000\u20114:2010 Process reference model
5.6\tISO\/IEC\u00a0TR\u00a020000\u20115 Exemplar implementation plan for ISO\/IEC\u00a020000\u20111 <\/td>\n<\/tr>\n
22<\/td>\nSection sec_5.6.2
Section sec_5.6.3
Section sec_6
Section sec_6.1
6\tOther related International Standards and Technical Reports
6.1\tClosely related International Standards and Technical Reports <\/td>\n<\/tr>\n
23<\/td>\nSection sec_6.2
Section sec_6.2.1
Section sec_6.2.2
Section sec_6.2.3
Section sec_6.3
Section sec_6.3.1
Section sec_6.3.2
Section sec_6.3.3
6.2\tISO\/IEC\u00a0TS\u00a015504\u20118:2012
6.3\tISO\/IEC\u00a027013:2012 <\/td>\n<\/tr>\n
24<\/td>\nSection sec_6.4
Section sec_6.4.1
Section sec_6.4.2
Section sec_6.4.3
Section sec_6.5
Section sec_6.5.1
Section sec_6.5.2
6.4\tISO\/IEC\u00a0TR\u00a090006
6.5\tSupporting International Standards <\/td>\n<\/tr>\n
25<\/td>\nSection sec_6.5.3
Section sec_6.5.4 <\/td>\n<\/tr>\n
26<\/td>\nSection sec_6.5.5
Section sec_6.5.6
Section sec_6.5.7
Section sec_6.5.8 <\/td>\n<\/tr>\n
27<\/td>\nSection sec_6.5.9 <\/td>\n<\/tr>\n
28<\/td>\nReference ref_1
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Bibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Information technology. Service management – Concepts and terminology<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2013<\/td>\n32<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":346795,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[81,2641],"product_tag":[],"class_list":{"0":"post-346788","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-99","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/346788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/346795"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=346788"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=346788"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=346788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}