Special BS EN ISO 9004:2000 1969
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Title Absent
| Published By | Publication Date | Number of Pages |
| BSI | 1969 | 68 |
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 3 | Quality management systems�— Guidelines for performance improvements |
| 5 | Contents Page |
| 7 | Foreword |
| 8 | Introduction 0.1��� General 0.2��� Process approach |
| 10 | 0.3��� Relationship with ISO�9001 0.4��� Compatibility with other management systems |
| 11 | Quality management systems�— Guidelines for performance improvements 1��� Scope 2��� Normative reference 3��� Terms and definitions |
| 12 | 4��� Quality management system 4.1��� Managing systems and processes |
| 13 | 4.2��� Documentation |
| 14 | 4.3��� Use of quality management principles |
| 15 | 5��� Management responsibility 5.1��� General guidance 5.1.1��� Introduction |
| 16 | 5.1.2��� Issues to be considered |
| 17 | 5.2��� Needs and expectations of interested parties 5.2.1��� General 5.2.2��� Needs and expectations |
| 19 | 5.2.3��� Statutory and regulatory requirements 5.3��� Quality policy |
| 20 | 5.4��� Planning 5.4.1��� Quality objectives 5.4.2��� Quality planning |
| 21 | 5.5��� Responsibility, authority and communication 5.5.1��� Responsibility and authority 5.5.2��� Management representative |
| 22 | 5.5.3��� Internal communication 5.6��� Management review 5.6.1��� General |
| 23 | 5.6.2��� Review input |
| 24 | 5.6.3��� Review output 6��� Resource management 6.1��� General guidance 6.1.1��� Introduction 6.1.2��� Issues to be considered |
| 25 | 6.2��� People 6.2.1��� Involvement of people |
| 26 | 6.2.2��� Competence, awareness and training 6.2.2.1��� Competence 6.2.2.2��� Awareness and training |
| 27 | 6.3��� Infrastructure |
| 28 | 6.4��� Work environment 6.5��� Information |
| 29 | 6.6��� Suppliers and partnerships 6.7��� Natural resources 6.8��� Financial resources |
| 30 | 7��� Product realization 7.1��� General guidance 7.1.1��� Introduction 7.1.2��� Issues to be considered |
| 31 | 7.1.3��� Managing processes 7.1.3.1��� General 7.1.3.2��� Process inputs, outputs and review |
| 32 | 7.1.3.3��� Product and process validation and changes |
| 33 | 7.2��� Processes related to interested parties |
| 34 | 7.3��� Design and development 7.3.1��� General guidance |
| 35 | 7.3.2��� Design and development input and output |
| 37 | 7.3.3��� Design and development review |
| 39 | 7.4��� Purchasing 7.4.1��� Purchasing process 7.4.2��� Supplier control process |
| 41 | 7.5��� Production and service operations 7.5.1��� Operation and realization |
| 42 | 7.5.2��� Identification and traceability 7.5.3��� Customer property |
| 43 | 7.5.4��� Preservation of product 7.6��� Control of measuring and monitoring devices |
| 44 | 8��� Measurement, analysis and improvement 8.1��� General guidance 8.1.1��� Introduction 8.1.2��� Issues to be considered |
| 45 | 8.2��� Measurement and monitoring 8.2.1��� Measurement and monitoring of system performance 8.2.1.1��� General 8.2.1.2��� Measurement and monitoring of customer satisfaction |
| 46 | 8.2.1.3��� Internal audit |
| 47 | 8.2.1.4��� Financial measures 8.2.1.5��� Self-assessment |
| 48 | 8.2.2��� Measurement and monitoring of processes |
| 49 | 8.2.3��� Measurement and monitoring of product |
| 50 | 8.2.4��� Measurement and monitoring the satisfaction of interested parties 8.3��� Control of nonconformity 8.3.1��� General |
| 51 | 8.3.2��� Nonconformity review and disposition 8.4��� Analysis of data |
| 52 | 8.5��� Improvement 8.5.1��� General 8.5.2��� Corrective action |
| 53 | 8.5.3��� Loss prevention |
| 54 | 8.5.4��� Continual improvement of the organization |
| 56 | Guidelines for self-assessment A.1��� Introduction |
| 57 | A.2��� Performance maturity levels A.3��� Self-assessment questions |
| 60 | A.4��� Documentation of self-assessment results A.5��� Linking potential benefits of ISO 9004 to self-assessment |
| 63 | Process for continual improvement |
| 65 | Bibliography |
