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BSI PD ISO/IEC TS 20000-14:2023:2024 Edition

BSI PD ISO/IEC TS 20000-14:2023:2024 Edition

$167.15

Information technology. Service management – Guidance on the application of Service Integration and Management to ISO/IEC 20000-1

Published By Publication Date Number of Pages
BSI 2024 40
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PDF Catalog

PDF Pages PDF Title
2 undefined
6 Foreword
7 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
11 4 ISO/IEC 20000-1 and Service Integration and Management
4.1 Introduction to ISO/IEC 20000-1
13 4.2 Terminology comparison
14 5 Introduction to the SIAM ecosystem
5.1 Brief overview of SIAM
15 5.2 SIAM model
5.2.1 General
16 5.2.2 The customer organization
5.2.3 Service integrator
5.2.4 Service providers
5.2.5 SIAM structural elements
17 5.2.6 SIAM processes
5.2.7 SIAM practices
18 5.3 SIAM roles and responsibilities
6 Deploying SIAM with an SMS
6.1 Deploying SIAM
6.1.1 Overview
19 6.1.2 Implementing SIAM in an existing SMS
6.1.3 Establishing an SMS within an existing SIAM environment
6.1.4 Deploying SIAM concurrently with establishing an SMS
6.2 The SIAM roadmap
6.2.1 Introduction to the SIAM roadmap
20 6.2.2 Discovery and strategy
23 6.2.3 Plan and build
25 6.2.4 Implement
26 6.2.5 Run and improve
28 Annex A (informative) Clauses of ISO/IEC 20000-1:2018
30 Annex B (informative) Correlation of the ISO/IEC 20000 series with SIAM best practices
38 Bibliography

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BSI PD ISO/IEC TS 20000-14:2023
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