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BSI PD ISO/IEC TR 90006:2013

BSI PD ISO/IEC TR 90006:2013

$215.11

Information technology. Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011

Published By Publication Date Number of Pages
BSI 2013 92
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PDF Catalog

PDF Pages PDF Title
6 Foreword
7 Introduction
9 Section sec_1
1 Scope
10 Section sec_2
Section sec_3
Section sec_3.1
2 Normative references
3 Terms and definitions
11 Section sec_4
Section sec_5
Section sec_5.1
Section sec_5.1.1
4 Abbreviated terms
5 Introduction to ISO 9001 and ISO/IEC 20000‑1
5.1 Introduction to the International Standards
12 Figure fig_1
Figure fig_2
Section sec_5.1.2
13 Figure fig_3
14 Figure fig_4
Section sec_5.1.3
Figure fig_5
15 Section sec_5.2
Section sec_5.3
5.2 The application of ISO 9001 to services and service management
5.3 The integration of ISO 9001 and ISO/IEC 20000‑1
17 Figure fig_6
Section sec_5.4
Section sec_5.4.1
5.4 Comparison of ISO 9001 and ISO/IEC 20000‑1
18 Section sec_5.4.2
Table tab_1
21 Section sec_6
Section sec_6.1
Section sec_6.1.1
6 Management system requirements in ISO 9001 related to ISO/IEC 20000‑1
6.1 Scope
22 Figure fig_7
Section sec_6.1.2
23 Section sec_6.2
Section sec_6.3
Section sec_6.3.1
6.2 Normative references
6.3 Terms and definitions
24 Section sec_6.3.2
Table tab_2
26 Section sec_6.3.3
27 Table tab_3
31 Section sec_6.4
Section sec_6.4.1
Section sec_6.4.1.1
6.4 Quality management system
32 Section sec_6.4.1.2
33 Section sec_6.4.2
Section sec_6.4.2.1
Section sec_6.4.2.2
34 Section sec_6.4.2.3
Section sec_6.4.2.4
35 Section sec_6.5
Section sec_6.5.1
Section sec_6.5.2
6.5 Management responsibility
36 Section sec_6.5.3
Section sec_6.5.4
Section sec_6.5.4.1
37 Section sec_6.5.4.2
Section sec_6.5.5
Section sec_6.5.5.1
38 Section sec_6.5.5.2
Section sec_6.5.5.3
39 Section sec_6.5.6
Section sec_6.5.6.1
Section sec_6.5.6.2
40 Section sec_6.5.6.3
Section sec_6.6
Section sec_6.6.1
6.6 Resource management
41 Section sec_6.6.2
Section sec_6.6.2.1
Section sec_6.6.2.2
42 Section sec_6.6.3
Section sec_6.6.4
43 Section sec_6.7
Section sec_6.7.1
6.7 Product realization
44 Section sec_6.7.2
Section sec_6.7.2.1
45 Section sec_6.7.2.2
46 Section sec_6.7.2.3
47 Section sec_6.7.3
Section sec_6.7.3.1
Section sec_6.7.3.2
48 Section sec_6.7.3.3
49 Section sec_6.7.3.4
Section sec_6.7.3.5
50 Section sec_6.7.3.6
Section sec_6.7.3.7
51 Section sec_6.7.4
Section sec_6.7.4.1
52 Section sec_6.7.4.2
Section sec_6.7.4.3
53 Section sec_6.7.5
Section sec_6.7.5.1
Section sec_6.7.5.2
54 Section sec_6.7.5.3
55 Section sec_6.7.5.4
Section sec_6.7.5.5
56 Section sec_6.7.6
57 Section sec_6.8
Section sec_6.8.1
6.8 Measurement, analysis and improvement
58 Section sec_6.8.2
Section sec_6.8.2.1
59 Section sec_6.8.2.2
60 Section sec_6.8.2.3
Section sec_6.8.2.4
61 Section sec_6.8.3
62 Section sec_6.8.4
63 Section sec_6.8.5
Section sec_6.8.5.1
Section sec_6.8.5.2
64 Section sec_6.8.5.3
65 Section sec_7
Section sec_7.1
Section sec_7.2
7 Management system requirements in ISO/IEC 20000‑1 and not in ISO 9001
7.1 Rationale for additional clauses and requirements in ISO/IEC 20000‑1
7.2 Clauses of ISO/IEC 20000‑1 not found in ISO 9001
66 Annex sec_A
Table tab_A.1
Annex A
(informative)

Comparison of requirements between ISO 9001:2008 and ISO/IEC 20000‑1:2011

71 Annex sec_B
Table tab_B.1
Annex B
(informative)

Comparison of requirements between ISO/IEC 20000‑1:2011 and ISO 9001:2008

76 Annex sec_C
Annex C
(informative)

Integration of ISO 9001:2008 and ISO/IEC 20000‑1:2011

77 Table tab_C.1
89 Reference ref_1
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Bibliography

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BSI PD ISO/IEC TR 90006:2013
$215.11