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BSI PD ISO/IEC TR 20000-3:2009

BSI PD ISO/IEC TR 20000-3:2009

$86.31

Information technology. Service management – Guidance on scope definition and applicability of ISO/IEC 20000-1

Published By Publication Date Number of Pages
BSI 2009 36
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PDF Catalog

PDF Pages PDF Title
9 Scope
Normative references
Terms and definitions
Fulfilling the requirements specified in ISO/IECĀ 20000-1
10 Applicability of ISO/IECĀ 20000-1
Introduction
11 Governance of processes operated by other parties
12 The extent of technology used to deliver services
General principles for an SMS scope
Introduction
13 Integrating or aligning with other management systems
The scope of the SMS
Defining the scope
Limits to the scope
14 Service contracts between customers and the service provider
Scope definition parameters
Permitted types of scope definition parameters
Currency of parameters
15 Changing the scope
Supply chains and SMS scope
Reliance on suppliers
Supply chains
16 Suppliers, lead suppliers and sub-contracted suppliers
17 Demonstrating conformity
Maintaining an accurate scope statement

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BSI PD ISO/IEC TR 20000-3:2009
$86.31