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BSI 22/30431403 DC:2022 Edition

BSI 22/30431403 DC:2022 Edition

$24.66

BS EN ISO 9241-221. Ergonomics of human-system interaction – Part 221. Human-centred design process assessment model

Published By Publication Date Number of Pages
BSI 2022 111
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PDF Catalog

PDF Pages PDF Title
7 Foreword
8 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
3.1 Terms and definitions
10 3.2 Abbreviated terms
4 Statement of compliance
5 Process assessment model (PAM) and capability determination
5.1 General
5.2 Process capability levels and process attributes
12 5.3 Process Performance Indicators
5.4 Process Capability Indicators
5.5 Process attribute rating
14 5.6 Process capability level model
16 6 Process reference model (PRM) and performance indicators (Level 1)
6.1 General
18 6.2 HCP.1 – Process group: Ensure enterprise focus on human-centred quality
6.2.1 Purpose and outcomes of HCP.1
19 6.2.2 HCP.1.1 – Incorporate human-centred quality in business strategy
20 6.2.3 HCP.1.2 – Institutionalize human-centred quality
21 6.3 HCP.2 Process group: Enable human-centred design across projects and systems
6.3.1 Purpose and outcomes of HCP.2
22 6.3.2 HCP.2.1 Integration of human-centred design
24 6.3.3 HCP.2.2 Resources for human-centred design
25 6.3.4 HCP.2.3 Authorization and control of human-centred quality
27 6.4 HCP.3 Process group: Execute human-centred design within a project
6.4.1 Purpose and outcomes of HCP.3
6.4.2 HCP.3.1 Process Sub-Group: Plan and manage human-centred design for the project
34 6.4.3 HCP.3.2 Process Sub-Group: Identify the context of use
37 6.4.4 HCP.3.3 Sub-Process Group: Establish the user requirements
42 6.4.5 HCP.3.4 Sub-Process Group: Design solutions that meet user requirements
47 6.4.6 HCP.3.5 Sub-Process Group: User-centred evaluation
51 6.5 HCP.4 Process group: Introduction, operation and end of life of a system
6.5.1 Purpose and outcomes of HCP.4
52 6.5.2 HCP.4.1 Introducing the system
54 6.5.3 HCP.4.2 Human-centred quality in operation
56 6.5.4 HCP.4.3 Human-centred quality during upgrades
58 6.5.5 HCP.4.4 Human-centred quality at the end of life of a system
59 7 Process capability levels and process attributes (levels 0-5)
7.1 General
60 7.2 Process capability level 0: Incomplete process
7.3 Process capability level 1: Performed process
7.3.1 General
7.3.2 PA 1.1 Process performance process attribute
7.4 Process capability level 2: Managed process
7.4.1 General
7.4.2 PA 2.1 Performance management process attribute
62 7.4.3 PA 2.2 Documented information management process attribute
64 7.5 Process capability level 3: Established process
7.5.1 General
7.5.2 PA 3.1 Process definition process attribute
65 7.5.3 PA 3.2 Process deployment process attribute
66 7.5.4 PA 3.3 Process assurance process attribute
67 7.6 Process capability level 4: Predictable process
7.6.1 General
7.6.2 PA 4.1 Quantitative analysis process attribute
69 7.6.3 PA 4.2 Quantitative control process attribute
70 7.7 Process capability level 5: Innovating process
7.7.1 General
7.7.2 PA 5.1 Process innovation process attribute
73 Annex€A (informative) Explanation of the process reference and process assessment models
76 Annex€B (informative) Conformity of the process assessment and reference models with ISO/IEC€33004
78 Annex€C (informative) Attributes to look for in work products as part of an assessment
107 Annex€D (informative) Generic Resources
110 Bibliography

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BSI 22/30431403 DC
$24.66