BS ISO/IEC/IEEE 90003:2018
$215.11
Software engineering. Guidelines for the application of ISO 9001:2015 to computer software
| Published By | Publication Date | Number of Pages |
| BSI | 2018 | 88 |
ISO 9001:2015, Quality management systems — Requirements
1 Scope
This International Standard specifies requirements for a quality management system when an organization:
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needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
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aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
NOTE 1 In this International Standard, the terms “product” or “service” only apply to products and services intended for, or required by, a customer.
NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.
This document provides guidance for organizations in the application of ISO 9001:2015 to the acquisition, supply, development, operation and maintenance of computer software and related support services. It does not add to or otherwise change the requirements of ISO 9001:2015.
Annex A provides a table pointing to additional guidance on the implementation of ISO 9001:2015, available in ISO/IEC JTC 1/SC 7, ISO/IEC JTC 1/SC 27 and ISO/TC 176 International Standards.
The guidelines provided in this document are not intended to be used as assessment criteria in quality management system registration/certification. However, some organizations can consider it useful to implement the guidelines proposed in this document and can be interested in knowing whether the resultant quality management system is compliant or not with this document. In this case, an organization can use both this document and ISO 9001 as assessment criteria for quality management systems in the software domain.
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 2 | undefined |
| 7 | Foreword |
| 8 | Introduction |
| 15 | 1 Scope 2 Normative references |
| 16 | 3 Terms and definitions |
| 17 | 4 Context of the organization 4.1 Understanding the organization and its context |
| 18 | 4.2 Understanding the needs and expectations of interested parties |
| 19 | 4.3 Determining the scope of the quality management system |
| 20 | 4.4 Quality management system and its processes 4.4.1 Quality management system processes |
| 21 | 4.4.2 Information Management |
| 22 | 5 Leadership 5.1 Leadership and commitment 5.1.1 General |
| 23 | 5.1.2 Customer focus 5.2 Policy 5.2.1 Establishing the quality policy |
| 24 | 5.2.2 Communicating the quality policy 5.3 Organizational roles, responsibilities and authorities |
| 25 | 6 Planning 6.1 Actions to address risks and opportunities 6.1.1 Risk identification |
| 26 | 6.1.2 Risk treatment 6.2 Quality objectives and planning to achieve them 6.2.1 Establishing quality objectives |
| 27 | 6.2.2 Implementation of quality objectives |
| 28 | 6.3 Planning of changes 7 Support 7.1 Resources 7.1.1 General |
| 29 | 7.1.2 People 7.1.3 Infrastructure |
| 30 | 7.1.4 Environment for the operation of processes |
| 31 | 7.1.5 Monitoring and measuring resources |
| 32 | 7.1.6 Organizational knowledge |
| 33 | 7.2 Competence |
| 34 | 7.3 Awareness 7.4 Communication |
| 35 | 7.5 Documented information 7.5.1 General |
| 36 | 7.5.2 Creating and updating 7.5.3 Control of documented information |
| 37 | 8 Operation 8.1 Operational planning and control |
| 38 | 8.1.1 General |
| 39 | 8.1.2 Evidence of conformity to requirements 8.2 Requirements for products and services 8.2.1 Customer communication |
| 41 | 8.2.2 Determining the requirements for products and services |
| 43 | 8.2.3 Review of the requirements for products and services |
| 45 | 8.2.4 Changes to requirements for products and services 8.3 Design and development of products and services 8.3.1 General |
| 46 | 8.3.2 Design and development planning |
| 49 | 8.3.3 Design and development inputs |
| 50 | 8.3.4 Design and development controls |
| 53 | 8.3.5 Design and development outputs |
| 54 | 8.3.6 Design and development changes |
| 55 | 8.4 Control of externally provided processes, products and services 8.4.1 General |
| 57 | 8.4.2 Type and extent of control 8.4.3 Information for external providers |
| 58 | 8.5 Production and service provision 8.5.1 Control of production and service provision |
| 61 | 8.5.2 Identification and traceability |
| 63 | 8.5.3 Property belonging to customers or external providers |
| 64 | 8.5.4 Preservation |
| 65 | 8.5.5 Post-delivery activities 8.5.6 Control of changes |
| 66 | 8.6 Release of products and services |
| 67 | 8.7 Control of nonconforming outputs 8.7.1 Identification and control of nonconforming outputs |
| 68 | 8.7.2 Retaining documented information for nonconforming outputs 9 Performance evaluation 9.1 Monitoring, measurement, analysis and evaluation 9.1.1 General |
| 69 | 9.1.2 Customer satisfaction |
| 70 | 9.1.3 Analysis and evaluation 9.2 Internal audit 9.2.1 Conducting audits |
| 71 | 9.2.2 Maintaining audit records 9.3 Management review 9.3.1 General |
| 72 | 9.3.2 Management review inputs |
| 73 | 9.3.3 Management review outputs 10 Improvement 10.1 General |
| 74 | 10.2 Nonconformity and corrective action 10.2.1 Managing nonconformity |
| 75 | 10.2.2 Maintaining nonconformity records 10.3 Continual improvement |
| 76 | Annex A (informative) Summary of guidance on the implementation of ISO 9001:2015 available in ISO/IEC JTC 1/SC 7 and ISO/TC 176 standards |
| 82 | Bibliography |
| 84 | IEEE notices and abstract |
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