BS ISO/IEC 30105-3:2016

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Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Measurement framework (MF) and organization maturity model (OMM)

Published By	Publication Date	Number of Pages
BSI	2016	34

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Description

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PDF Pages	PDF Title
6	Foreword
7	Introduction
9	1 Scope 2 Normative references
10	3 Terms and definitions 4 Overview of measurement framework (MF) and organization maturity model (OMM)
12	5 ITES-BPO measurement framework (MF) for process capability
14	6 Rating and aggregating process attributes 6.1 Process attributes rating scale
15	6.2 Process attribute ratings method 7 Process capability level model — Achievement of process capability levels
16	8 Organization maturity model (OMM) 8.1 General
17	8.2 Structure of the ITES-BPO organization maturity model (OMM)
18	9 Definition of organization maturity levels 9.1 Level 0 organization — Immature 9.2 Level 1 organization — Basic 9.3 Level 2 organization — Managed activities 9.4 Level 3 organization — Managed organization
19	9.5 Level 4 organization — Strategic alignment 9.6 Level 5 organization — Transformational
20	10 Rules for deriving maturity levels from process attribute ratings 10.1 Overview 10.2 Maturity level 1 10.3 Maturity level 2
21	10.4 Maturity level 3
22	10.5 Maturity level 4
23	10.6 Maturity level 5
24	11 Conditions for inclusion of process areas
26	Annex A (informative) Conformity of the measurement framework
30	Annex B (informative) Conformity of the maturity model
32	Bibliography

Additional information

Status	Withdrawn
Pages	34
Publication Date	2016-11-30
Withdrawn Date	2020-04-16
ISBN	978 0 580 84618 2
Standard Number	BS ISO/IEC 30105-3:2016
Title	Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Measurement framework (MF) and organization maturity model (OMM)
Identical National Standard Of	ISO/IEC 30105-3:2016
Descriptors	Household equipment, Application layer (OSI), Electric connectors, Open systems interconnection, Electronic equipment and components, Computer networks, Data processing, Communication networks, Interfaces (data processing), Domestic, Computer applications, Data transfer, Multimedia, Information exchange
Publisher	BSI
Committee	IST/60/3
ICS Codes	35.020 - Information technology (IT) in general

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BS ISO/IEC 30105-3:2016

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