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BS ISO/IEC 30105-1:2016

$167.15

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Process reference model (PRM)

Published By Publication Date Number of Pages
BSI 2016 36
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PDF Catalog

PDF Pages PDF Title
6 Foreword
7 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
4 Overview of process reference model
12 5 Process reference model
5.1 Strategic enablement processes
13 5.2 Relationship processes
14 5.3 Solution processes
15 5.4 Transition in processes
19 5.5 Service delivery processes
21 5.6 Transition out process
5.7 Tactical enablement processes
25 5.8 Operational enablement processes
30 Annex A (informative) Statement of conformity to ISO/IEC 33004
32 Bibliography
BS ISO/IEC 30105-1:2016
$167.15