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BS ISO 21902:2021

BS ISO 21902:2021

$215.11

Tourism and related services. Accessible tourism for all. Requirements and recommendations

Published By Publication Date Number of Pages
BSI 2021 92
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This document establishes requirements and provides guidelines for “accessible tourism for all” with the aim of ensuring equal access and enjoyment of tourism by the widest range of people of all ages and abilities.

This document provides information on the key aspects of policy making, strategy, infrastructure, products and services and is addressed to all stakeholders involved in the tourism supply chain, whether from the public or private sector. It applies at local, regional, national and international levels.

NOTE

Stakeholders include, but are not limited to, public administrations, accommodation services, catering and restaurant services, transport, tour operators and travel agencies, MICE and leisure activities, as well as service providers from other economic sectors related to tourism, travel and destination management, including their contractors and suppliers.

PDF Catalog

PDF Pages PDF Title
2 National foreword
8 Foreword
9 Introduction
11 1 Scope
2 Normative references
3 Terms and definitions
15 4 Core requirements and recommendations
4.1 General
4.1.1 General consideration
4.1.2 ​Legal requirements
16 4.1.3 Specific consideration
4.2 Design of accessible services
4.2.1 General
4.2.2 Product development
17 4.2.3 Access plan
4.2.4 ​Monitoring, evaluation and continual improvement
4.3 Information and communication
4.3.1 General requirements
18 4.3.2 Written communication
19 4.3.3 Face-to-face, telephone and video communication
22 4.3.4 Digital communication systems
23 4.4 Training
4.4.1 General
4.4.2 Training contents
24 4.5 Common functional requirements for the built environment
4.5.1 General
25 4.5.2 Approach to a building
4.5.3 Designated accessible parking spaces
4.5.4 Paths to the building
26 4.5.5 Ramps
4.5.6 Building entrances
27 4.5.7 Reception areas, counters, desks and ticket offices
4.5.8 Accessible routes within buildings
4.5.9 Floor and wall surfaces
28 4.5.10 Doors and door fixtures and fittings
4.5.11 Windows and window fixtures and fittings
4.5.12 Stairs
4.5.13 Handrails
29 4.5.14 Lifts (elevators)
4.5.15 Vertical and inclined lifting platforms
4.5.16 Escalators and moving walkways
30 4.5.17 Toilets and sanitary rooms
4.5.18 Lighting
31 4.5.19 Equipment, controls and switches
4.5.20 Furnishing
32 4.5.21 Signage
4.5.22 Fire safety and other emergencies
33 4.5.23 Management and maintenance
4.6 Self-service machines
5 Policies and strategies for the public sector
5.1 General considerations
34 5.2 Proposals for public administrations
5.2.1 General
35 5.2.2 ​Legislation, policies, standards or guidelines
36 5.2.3 Awareness-raising and training
37 5.2.4 Research and innovation in accessible tourism
39 5.2.5 Marketing and promotion strategies
40 5.3 Accessibility management in tourism destinations
41 6 Transport
6.1 General
42 6.2 Providing information and purchasing tickets in advance
43 6.3 Assistance services
6.4 Transport terminals infrastructure
6.4.1 General
44 6.4.2 Information systems
6.4.3 Public address or announcement (PA) systems
6.4.4 Informative panels
6.4.5 Automatic queuing allocation services
6.4.6 Organization of people flow
45 6.4.7 Security controls
6.5 Transport stops (quay, intermodal transfer, bus stop)
46 6.6 Transport boarding and disembarking features
6.6.1 General
6.6.2 Aircraft
6.6.3 Train
6.6.4 Metro tram
47 6.6.5 Buses (urban, interurban and tourist)
6.6.6 Ship and boat passengers
6.6.7 Taxis or small vehicles
6.7 The interior of vehicles
48 6.8 Road infrastructures
7 Urban and rural tourist spaces
7.1 General
7.2 Pedestrian tourist routes
7.2.1 General
7.2.2 Exterior horizontal circulation
50 7.2.3 Level changes: stairs, ramps, lifts
7.2.4 Provisions and public services in pedestrian tourist routes
7.2.5 Accessible urban wayfinding systems for tourists
51 7.3 Specific considerations in special tourist areas
7.3.1 Surroundings of points of tourist interest
7.3.2 Tourist routes in heritage sites
52 7.3.3 Tourist routes in shopping streets and leisure and catering areas
8 Leisure activities
8.1 General
53 8.2 Cultural tourism
8.2.1 Museums, exhibition halls, performance centres and buildings of tourist interest
54 8.2.2 Cinemas, theatres, concert halls and auditoriums
55 8.3 Cultural heritage buildings, monuments or sites
8.3.1 General considerations and planning for accessibility
8.3.2 Pre-visit information
56 8.4 Natural or outdoor activities
8.4.1 Accessibility of natural environments
59 8.4.2 Accessibility on beaches
60 8.4.3 Accessibility in adventure tourism activities
8.5 Shopping
8.5.1 General
61 8.5.2 Physical access to the premises
8.5.3 Internal circulation
8.5.4 Display areas and storage
62 8.5.5 Counters and checkouts
8.5.6 Storage and sales equipment
8.5.7 Fitting rooms
8.5.8 Sanitary facilities, baby-changing and toilets
8.5.9 Information and signage
8.5.10 Provision of wheelchairs on loan
63 9 Meetings, incentives, conventions and exhibitions (MICE)
9.1 General
9.2 ​Planning of the event
9.3 ​Planning the programme
9.4 Interpretation services and supports
64 9.5 Choosing a venue
9.6 Getting to the venue
9.7 Parking facilities
65 9.8 Physical access at the venue
66 9.9 Outdoor events and venues
10 Accommodation
10.1 General
10.2 Services
67 10.3 Accessibility in guest rooms
10.3.1 General
68 10.3.2 General accessibility considerations for all guest rooms
10.3.3 Accessible guest rooms
70 10.4 Common areas
11 Food and beverage services (catering spaces)
11.1 General
71 11.2 Service point
11.3 Type of service
11.4 Information provision
11.5 ​Service provision
11.6 Dining room or services room
72 12 Tour operators and travel agencies
12.1 General
12.2 Point of sale
12.3 Collecting and transmitting pre-departure information
12.4 Property information
73 12.5 Other services
74 Annex A (informative) The seven principles and 29 guidelines of Universal Design
76 Annex B (informative) Tables for using the Universal Design principles and guidelines in tourism communication design
79 Annex C (informative) Colour contrast
80 Annex D (informative) Reception counter
81 Annex E (informative) Accessible public toilets
82 Annex F (informative) Accessible guest rooms in accommodation establishments
84 Annex G (informative) Property information
88 Annex H (informative) IATA codes
89 Bibliography

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BS ISO 21902:2021
$215.11