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BS ISO 11620:2023 – TC

BS ISO 11620:2023 – TC

$280.87

Tracked Changes. Information and documentation. Library performance indicators

Published By Publication Date Number of Pages
BSI 2023 324
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PDF Catalog

PDF Pages PDF Title
184 National foreword
188 Foreword
189 Introduction
191 1 Scope
2 Normative references
3 Terms and definitions
204 4 Performance measurement
4.1 Quality management
205 4.2 Performance measurement in quality management
4.3 Use of performance indicators
4.3.1 General
4.3.2 Objectives of performance indicators
206 4.3.3 Selection of performance indicators
4.3.4 Limitations of performance measurement
207 4.4 Performance measurement versus impact assessment
4.4.1 Objectives of the two approaches
208 4.4.2 Methods of the two approaches
209 4.4.3 Possible “impact indicators”
5 Performance indicators in this document
5.1 General
210 5.2 Criteria for performance indicators
211 5.3 Descriptive framework
5.3.1 General
5.3.2 Balanced Scorecard approach
212 5.3.3 Indicator presentation
213 6 List of performance indicators for libraries
218 Annex A (informative) Description of performance indicators
321 Bibliography

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BS ISO 11620:2023 - TC
$280.87