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BS ISO 10002:2004:2009 Edition

BS ISO 10002:2004:2009 Edition

$167.15

Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

Published By Publication Date Number of Pages
BSI 2009 36
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Pages

36
Descriptors

Data acquisition, Quality auditing, Organization and methods, Consumer protection, Policy, Quality management, Management, Quality assurance systems, Consumer-supplier relations, Personnel, Production management, Planning, Design, Documents, Performance
Identical National Standard Of

ISO 10002:2004/Cor 1:2009
Standard Number

BS ISO 10002:2004
ISBN

978 0 580 68812 6
Replaced By

BS ISO 10002:2014
Withdrawn Date

2014-08-31
Publication Date

2009-10-31
Committee

SVS/0
Publisher

BSI
Replaces

BS 8600:1999
Corrects

BS ISO 10002:2004
Title

Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
Status

Withdrawn
ICS Codes 03.120.10 - Quality management and quality assurance

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BS ISO 10002:2004
$167.15