BS EN ISO 41014:2020
$198.66
Facility management. Development of facility management strategy
| Published By | Publication Date | Number of Pages |
| BSI | 2020 | 54 |
This document gives guidelines for the development of a strategy for facility management (FM) when the FM organization:
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intends to ensure alignment between FM requirements and the objectives, needs and constraints of the demand organization’s core business;
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wants to improve the usefulness and benefits provided by the facilities for the betterment of the demand organization and its core business;
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aims to meet the needs of stakeholders and applicable provisions consistently;
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aims to be sustainable in a globally competitive environment.
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 2 | National foreword |
| 4 | European foreword |
| 7 | Foreword |
| 8 | Introduction |
| 11 | 1 Scope 2 Normative references 3 Terms, definitions and abbreviated terms 3.1 Terms related to facility management |
| 12 | 3.2 Terms related to assets 3.3 Terms related to people |
| 13 | 3.4 Terms related to sourcing 3.5 Terms related to process |
| 14 | 3.6 Terms related to finance 3.7 Terms related to general business |
| 15 | 3.8 Terms related to measurement |
| 16 | 3.9 Abbreviated terms 4 Understanding the demand organization 4.1 Organization 4.1.1 General |
| 17 | 4.1.2 Structure 4.1.3 Human capital 4.1.4 Value system and organizational culture |
| 18 | 4.1.5 Management style 4.2 Governance 4.2.1 General 4.2.2 Ownership and use 4.2.3 Leadership 4.2.4 Regulation and compliance 4.2.5 Policy and procedures |
| 19 | 4.2.6 Maturity of activities, processes and systems 4.3 Context 4.3.1 General 4.3.2 Business strategy |
| 20 | 4.3.3 Objectives, needs, constraints and value drivers 4.3.4 Measuring success |
| 21 | 4.3.5 Performance metrics 4.3.6 Markets and competitive analysis 4.3.7 Relationship between core and non-core activities 4.3.8 Target operating model |
| 22 | 4.3.9 Current and planned non-core activities 4.3.10 Targets for improvement 4.3.11 Information and communication technology 4.3.12 Information management 4.4 Risk management 4.4.1 Threats and opportunities |
| 23 | 4.4.2 Continuity and recovery planning |
| 24 | 4.5 Strategic alignment 5 Developing FM requirements 5.1 Current and future interest in facilities 5.1.1 General 5.1.2 Nature of facilities |
| 28 | 5.1.3 Sustainable space provision 5.2 Maturity of FM 5.2.1 General 5.2.2 Current competences |
| 29 | 5.2.3 Targets for improvement 5.3 Briefing for refurbished or new facilities |
| 30 | 5.4 Stakeholders 5.4.1 General 5.4.2 Facility users 5.4.3 Level of specification 5.5 Accessibility, inclusiveness and equalities |
| 31 | 5.6 Functional requirements 5.7 Scope of services 5.7.1 General 5.7.2 Technical services 5.7.3 Business support |
| 32 | 5.7.4 Integrator model 5.8 Service specifications 5.9 Outputs and targets 5.9.1 General |
| 33 | 5.9.2 Environmental performance 5.9.3 Social performance 5.9.4 Economic performance 5.10 Service levels 5.11 Service delivery options |
| 34 | 5.12 Sourcing 5.12.1 General 5.12.2 Internal service provision 5.12.3 External service provision |
| 35 | 5.13 Innovations in service delivery 5.14 Market audit 5.15 Verification and feedback 6 Formulating the FM strategy 6.1 Compiling the strategy |
| 36 | 6.2 Format and content 6.3 Budgetary requirements 6.4 Procurement |
| 38 | 6.5 Communication and feedback 6.6 Implementation plan 7 Managing performance 7.1 Monitoring and control of performance |
| 39 | 7.2 Performance indicators 7.3 Performance measurement 7.4 Performance review 7.5 Corrective actions 7.6 Feedback and lessons learned |
| 40 | 8 Improving outcomes 8.1 Applying lessons learned 8.2 Reassessing outputs and targets 8.3 Updating the FM strategy 8.4 Updating the FM policy |
| 41 | Annex A (informative) Examples of threats and opportunities |
| 43 | Annex B (informative) Examples of factors affecting business strategy |
| 45 | Annex C (informative) Considerations when formalizing the FM strategy document |
| 47 | Annex D (informative) Example of an FM strategy |
| 50 | Bibliography Index |
