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BS EN 9110:2018 – TC:2020 Edition

BS EN 9110:2018 – TC:2020 Edition

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Tracked Changes. Quality Management Systems. Requirements for Aviation Maintenance Organizations

Published By Publication Date Number of Pages
BSI 2020 0
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This document includes EN ISO 9001:2015 quality management system requirements and specifies additional civil and military aviation maintenance and continuing airworthiness industry requirements, definitions and notes. It is emphasized that the requirements specified in this document are complementary (not alternative) to customer and applicable statutory and regulatory requirements. If there is a conflict between the requirements of this document and customer or applicable statutory or regulatory requirements, the latter shall take precedence. This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size or the products and services it provides. NOTE 1 In this International Standard, the terms ‘product’ or ‘service’ only apply to products and services intended for or required by, a customer. NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.

PDF Catalog

PDF Pages PDF Title
97 undefined
102 Rationale
Foreword
103 Intended application
0 Introduction
0.1 General
104 0.2 Quality management principles
105 0.3 Process approach
0.3.1 General
106 0.3.2 Plan-do-check-act cycle
0.3.3 Risk-based thinking
107 0.4 Relationship with other management system standards
108 1 Scope
2 Normative references
3 Terms and definitions
110 4 Context of the organization
4.1 Understanding the organization and its context
111 4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the quality management system
4.4 Quality management system and its processes
112 5 Leadership
5.1 Leadership and commitment
5.1.1 General
113 5.1.2 Customer focus
5.2 Policy
5.2.1 Establishing the quality policy
114 5.2.2 Communicating the quality policy
5.2.3 Establishing and communicating the safety policy
5.3 Organizational roles, responsibilities and authorities
115 5.3.1 Accountable manager
5.3.2 Quality manager
5.3.3 Other appointed manager(s)
6 Planning
6.1 Actions to address risks and opportunities
116 6.2 Quality objectives and planning to achieve them
117 6.3 Planning of changes
7 Support
7.1 Resources
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
118 7.1.4 Environment for the operation of processes
7.1.5 Monitoring and measuring resources
7.1.5.1 General
7.1.5.2 Measurement traceability
119 7.1.6 Organizational knowledge
7.2 Competence
120 7.3 Awareness
7.4 Communication
121 7.5 Documented information
7.5.1 General
7.5.2 Creating and updating
7.5.3 Control of documented information
122 8 Operation
8.1 Operational planning and control
124 8.1.1 Operational risk management
8.1.2 Configuration management
8.1.3 Product safety
125 8.1.4 Prevention of counterfeit parts
8.1.5 Prevention of suspected unapproved parts
8.1.6 Installation of approved parts
126 8.2 Requirements for products and services
8.2.1 Customer communication
8.2.2 Determining the requirements for products and services
8.2.3 Review of the requirements for products and services
127 8.2.4 Changes to requirements for products and services
8.3 Design and development of products and services
8.3.1 General
128 8.3.2 Design and development planning
8.3.3 Design and development inputs
129 8.3.4 Design and development controls
8.3.5 Design and development outputs
130 8.3.6 Design and development changes
8.4 Control of externally provided processes, products and services
8.4.1 General
131 8.4.2 Type and extent of control
132 8.4.3 Information for external providers
133 8.5 Production and service provision
8.5.1 Control of production and service provision
134 8.5.1.1 Control of equipment, tools and software programs
135 8.5.1.2 Validation and Control of Special Processes
8.5.1.3 Production process verification (not applicable)
8.5.1.4 Evaluation of a new capability
8.5.2 Identification and traceability
136 8.5.3 Property belonging to customers or external providers
8.5.4 Preservation
8.5.5 Post-delivery activities
137 8.5.6 Control of changes
8.6 Release of products and services
8.7 Control of nonconforming outputs
139 9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 General
9.1.2 Customer satisfaction
9.1.3 Analysis and evaluation
140 9.2 Internal audit
141 9.3 Management review
9.3.1 General
9.3.2 Management review inputs
9.3.3 Management review outputs
142 10 Improvement
10.1 General
10.2 Nonconformity and corrective action
143 10.3 Continual improvement
144 Annex A (informative)Clarification of new structure, terminology and concepts
A.1 Structure and terminology
A.2 Products and services
145 A.3 Understanding the needs and expectations of interested parties
A.4 Risk-based thinking
146 A.5 Applicability
A.6 Documented information
147 A.7 Organizational knowledge
A.8 Control of externally provided processes, products and services
148 Annex B (informative)Other international standards on quality management and quality management systems developed by ISO/TC 176
152 Annex C (informative)Other standards on quality management and quality management systems developed by the international aerospace quality group
154 Annex D (informative)Bibliography
156 Annex E (informative)Aviation, space and defence bibliography

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