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BS 5979:2007

BS 5979:2007

$167.15

Remote centres receiving signals from fire and security systems. Code of practice

Published By Publication Date Number of Pages
BSI 2007 40
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PDF Pages PDF Title
3 Contents
1 Scope 1
2 Normative references 1
3 Terms, definitions and abbreviations 2
4 Planning 6
5 Construction and facilities 8
6 Operation of an alarm receiving centre 18
7 Records 26
8 Contingency plan 28
Annexes
Annex A (informative) Notes for guidance of inspectorates 30
Annex B (informative) Security and technical implications of remote access to remote centre data systems 31
Annex C (normative) Form of agreement for authorizing alarm receiving centre to exercise discretion regarding the filtering out of alarm information 33
Bibliography 35
4 Foreword
a) references updated;
b) removal of layered security option.
5 1 Scope
2 Normative references
6 3 Terms, definitions and abbreviations
3.1 Terms and definitions
7 a) on a case-by-case basis by use of suitable code words or numbers in accordance with a defined alarm filtering routine; or
b) by prior written agreement.
9 3.2 Abbreviations
10 4 Planning
4.1 Categorization
a) Category I: remote centre handling signal from fire alarm systems and/or from social alarm systems, and/or from CCTV systems in non-security applications (e.g. traffic flow).
b) Category II: remote centre handling signals from IASs and/or from CCTV systems in security applications that require an emergency response (e.g. loss prevention) and/or from fire alarm systems and/or social alarm systems.
4.2 Site selection
4.2.1 Remote centres
4.2.2 Alarm receiving centres (ARC)
4.2.2.1 Category I
4.2.2.2 Category II
11 4.2.3 Satellites
4.3 Consultation
4.3.1 General
4.3.2 Telecommunications service
4.3.2.1 General
4.3.2.2 Category II ARC
4.3.3 Emergency services
12 5 Construction and facilities
5.1 Alarm receiving centres
5.1.1 Shell
5.1.1.1 General
5.1.1.2 Category I
5.1.1.3 Category II
1) A solid wall, 215 mm thick, constructed from either brick or dense concrete blocks laid flat;
2) A solid wall, 190 mm thick, constructed from dense aggregate concrete reinforced hollow block, designed in accordance with BS 5628-2;
3) A wall, 190 mm thick, constructed from hollow concrete blocks that have been reinforced with, for example, steel bars or scaffolding tubes;
4) A wall, 150 mm thick, constructed from reinforced concrete cast in situ.
5) A wall, not exposed to vehicular attack, reinforced with low carbon steel sheets not less than 1.5 mm thick, of construction …
13 6) Where it is not practical to use these types of construction for floors or ceilings, the existing structure should be reinfor…
5.1.2 Entrance and exits
5.1.2.1 Categories I and II
5.1.2.2 Category I
5.1.2.3 Category II
14 5.1.3 Key transfer hatch
5.1.4 Glazed areas in the shell
5.1.4.1 Category I
15 5.1.4.2 Category II
5.1.5 Ventilation
5.1.5.1 Category I
5.1.5.2 Category II
a) an expanded steel mesh screen (see BS 405) with each opening in the mesh not larger than 150 mm2. The screen should be welded…
b) solid low carbon steel bars, of diameter not less than 19 mm, spaced not more than 125 mm apart between centres.
5.1.6 Services – Category II only
5.1.7 Surveillance
5.1.7.1 Category I
16 5.1.7.2 Category II
5.1.8 Alarm systems
5.1.8.1 Category I
5.1.8.2 Category II
a) both entry doors are open at the same time; or
b) an emergency exit is open; or
c) if entry has been initiated by an emergency procedure.
17 5.1.8.3 Both categories
5.1.9 Communications
5.1.9.1 General
a) routed through areas of low fire risk; or
b) routed through areas protected by automatic fire detection or an automatic fire extinguishing system; or
c) cables of standard or enhanced fire resistance (see BS 5839-1:2002, 26).
18 5.1.9.2 Outgoing
5.1.9.3 Incoming
5.1.9.4 Recording equipment
5.1.10 Power supplies
5.1.10.1 General
5.1.10.2 Standby power supplies
a) a standby battery with associated charging equipment (5.1.10.3); or
b) a standby generator or generators supported by a standby battery and associated charging equipment (5.1.10.4).
19 5.1.10.3 Standby batteries
5.1.10.4 Standby generators
5.1.11 Safety equipment
20 5.1.12 Staff facilities
5.2 Satellites
5.2.1 Equipment protection
5.2.1.1 General
5.2.1.2 Class A protection
a) A building in which the construction of the shell, entrances, exits, glazed openings, inlets and outlets of the satellite and…
b) A room of substantial construction, such as 100 mm brick or concrete block or stud partitioning reinforced internally by weld…
21 1) low carbon steel not less than 1.2 mm thick;
2) stainless steel not less than 1 mm thick;
3) material offering durability, security of fixing and resistance to attack by hand-held tools, including burning methods, at least to the same degree as items 1) and 2).
5.2.1.3 Class B protection
1) low carbon steel not less than 1.2 mm thick;
2) stainless steel not less than 1 mm thick;
3) material offering durability, security of fixing and resistance to attack by hand-held tools, including burning methods, at least to the same degree as items 1) and 2).
22 5.2.2 Fire alarm
5.2.3 Communications
a) for less than 16 alarm systems connected, a dedicated alarm transmission path only;
b) for 16 to 64 alarm systems connected, a dedicated alarm transmission path and either an alternative communication means or provision for manning;
c) for more than 64 alarm systems connected, a dedicated alarm transmission path and both an alternative communication means and provision for manning.
5.2.4 Power supplies
6 Operation of an alarm receiving centre
6.1 Staff selection and training
23 6.2 Access
6.3 Operating procedures
6.3.1 All alarm and CCTV systems
6.3.1.1 Primary function
6.3.1.2 Staffing levels
24 6.3.1.3 Contracts with clients
6.3.1.4 Procedures and work instructions
6.3.1.5 Complaints procedure
6.3.1.6 Audit
6.3.1.7 Counter duress
a) a system of code words or numbers and a separate duress code word; or
b) a simple audible signal at hourly intervals which will automatically send out an alarm if it is not acknowledged within 1 min or if the ARC staff carry out an agreed duress procedure.
25 6.3.1.8 Confidentiality
6.3.1.9 Information provided to emergency services
6.3.1.10 Transmission faults
6.4 Intruder and hold-up alarm systems
6.4.1 Handling of alarms
6.4.1.1 General
6.4.1.2 Performance criteria
a) for hold-up alarm conditions: 30 s for 80% of signals received and 60 s for 98.5% of signals received;
b) all other alarm conditions: 90 s for 80% of signals received and 180 s for 98.5% of signals received.
26 6.4.1.3 Authorization of cancellation of intruder alarms
6.4.1.4 Authorization of cancellation of hold-up alarms
6.4.1.5 Method of alarm filtering
27 6.4.1.6 Informing the police
a) If an alarm has been reported to the police, but subsequent information enables the ARC to designate the alarm as being cance…
b) If initial attempts to contact users fail, then a second (or subsequent) call to the police should be made, informing them of this.
6.4.2 Transmission fault handling
28 6.4.3 Monitoring of setting and unsetting
6.4.3.1 Setting
6.4.3.2 Unsetting
6.5 Fire alarm systems
6.5.1 General
29 6.5.2 Filtering
a) Filtering procedures should be applied to fire alarm systems on the written instruction of the alarm company (if different fr…
b) When such procedures are implemented, they should be documented and readily accessible to ARC operators from within the ARC and should clearly record the agreed maximum filtering period.
6.6 Social alarm systems
6.7 CCTV system monitoring
6.7.1 Detector activated remotely monitored CCTV systems complying with BS 8418
6.7.2 CCTV systems not complying with BS 8418
30 6.8 System availability
6.8.1 Equipment checks
6.8.1.1 Daily checks
a) communication receivers;
b) timing, recording and logging equipment;
c) visual and audible displays of alarm signals;
d) all incoming and outgoing communications equipment.
6.8.1.2 Weekly checks
a) standby power supplies and automatic change-over equipment;
b) emergency lighting equipment including torches;
c) the ARC alarm systems.
6.8.2 Recovery from equipment failures
NOTE This subclause is intended to cater for reasonably foreseeable equipment failures but not catastrophic failure of a major part of an ARC. This is covered in Clause 8.
7 Records
7.1 Client records
a) name, address and telephone number of client, with an allocated reference number and details of any special arrangement or circumstances concerning the customer;
b) names and telephone numbers of users;
31 c) the appropriate emergency service to be contacted or other agreed action(s) to be undertaken, when an alarm condition occurs;
d) agreed setting/unsetting times where appropriate;
e) the types of signals to be monitored.
7.2 Logs
7.3 Performance analysis
7.4 Voice communications
7.5 Data communications
7.6 Audits
7.7 Security
7.8 Disposal
32 8 Contingency plan
8.1 General
a) a means whereby the appropriate emergency services can be informed immediately;
b) provision for manning satellite stations that do not automatically divert to an alternate ARC in order to identify any system…
c) a means for informing clients;
d) contact details of contractors and service providers able to undertake reinstatement whilst the service is maintained;
e) the means by which services will be continued or restored;
f) a review period of not less than six months, performed by the management.
8.2 Hazard examples
a) complete failure of processing capability (see 6.8);
b) faults in, or damage to, site utilities, communications equipment or communications circuits;
c) fire, including exposure to fire in adjoining and adjacent properties;
d) flood or other water incursion, for example, from the bursting of pipe systems;
e) storm and lightning damage, including lightning induced over-voltages carried on public electricity supplies and telephone lines;
f) vehicle impact, including rail vehicles and aircraft;
g) malicious damage;
h) criminal attack, bomb threats or other duress situations;
i) abnormal levels of activity or staff shortages.
33 8.3 Reinstatement of monitoring services
a) signalling networks wherein monitoring is performed by more than one remote centre at all times or can be performed at an alternative site by automatic switching, with the routing of communication circuits independent of each remote centre;
b) connection of the protected premises to two independent remote centres by independently routed signalling circuits.
8.4 Staff procedures associated with contingency plan
34 Annex A (informative) Notes for guidance of inspectorates
a) A remote centre should have the capability of reliably communicating alarm and other related information between supervised premises and the designated emergency service without unreasonable delay.
b) The reliability of the monitoring service should be ensured by the provision of an adequate number of competent personnel supported by the necessary domestic facilities.
c) The remote centre should be resistant to damage by foreseeable events, e.g. fire, flood, severe weather conditions and malicious damage, that might occur within the remote centre or in the surrounding area.
d) The monitoring service should be resilient to disruption by foreseeable events that might affect the remote centre or the transmission network.
e) Remote centres handling signals from IASs should be equipped with intruder detection and other appropriate surveillance syste…
35 Annex B (informative) Security and technical implications of remote access to remote centre data systems
B.1 General
B.2 Levels of access
a) Remote access level 1: the client should log on to the operating system which allows access only to the application program.
b) Remote access level 2: a different pass code is then required to gain access to the application level.
B.3 Access to the system
B.4 Authorization for facilities
B.4.1 General
B.4.2 View only
36 B.4.3 Edit
a) the response agreement;
b) the relevant emergency service unique reference number (URN);
c) the archive history;
d) suspension of service.
B.4.4 Creation of a new record
B.4.5 Confirmation of changes made
B.5 Placing a system on test
B.6 Password management
37 Annex C (normative) Form of agreement for authorizing alarm receiving centre to exercise discretion regarding the filtering out of alarm information
a) being signed by the customer;
b) including a statement whereby the customer confirms that:
1) they have received a copy of the “system record”;
2) they have received a copy of the alarm filtering policy of the ARC;
3) they have received a copy of a summary of the operational instructions adopted by the ARC; and
4) they accept the alarm filtering policy of the ARC.
c) including (or alternatively having been preceded by) a written notice advising the customer that they should consult with the…
d) clearly stating whether or not alarm information that has been filtered-out in accordance with the agreement (without having …
39 Bibliography
[1] GREAT BRITAIN Building Regulations 2000 – Approved Document B Fire safety. London: The Stationery Office.
[2] The LPC design guide for the fire protection of buildings 2000. Gloucestshire: Fire Protection Association.
[3] GREAT BRITAIN Workplace (Health and Safety and Welfare) Regulations 1992. London: The Stationery Office.
[4] GREAT BRITAIN Data Protection Act 1998. London: The Stationery Office.

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BS 5979:2007
$167.15