HB 90.2:2000 (R2016)

$37.70

The Service Industry Handbook – Guide to ISO 9001:2000

Published By	Publication Date	Number of Pages
AS	2000-12-15	181

Guaranteed Safe Checkout

Categories: 03.100.01 - Company organization and management in general, 03.120.20 - Product and company certification. Conformity assessment, AS

If you have any questions, feel free to reach out to our online customer service team by clicking on the bottom right corner. We’re here to assist you 24/7.
Email:[email protected]

Description

This Handbook is written about the way a service industry operates. It provides a competency-based approach to service development and delivery that recognizes that both the point of contact with the customer is critical, and back-of-house activities are needed to deliver the service to achieve customer satisfaction. It will provide both a sound approach to ISO 9001: 2000 for service industries, and a better understanding of the benefits that service organizations implementing the Standard can achieve.

Additional information

Published Code	AS
Published By	Australia Standards
Publication Date	2000-12-15
Pages Count	181
Language	English
File Size	1.2 MB
ICS Codes	03.100.01 - Company organization and management in general 03.120.20 - Product and company certification. Conformity assessment

Preview PDF

HB 90.2:2000 (R2016)

$37.70


PDF Format	Searchable	Printable	Preview Now

HB 90.2:2000 (R2016)

Related products